BETWINNER Casino - Se le pide al jugador que apueste su depósito.

I deposited 50 euros and I need them now because I don't want to bet and to withdraw the money they force me to bet the entire deposit

Deposité 50 euros y los necesito ahora porque no quiero apostar y para retirar el dinero me obligan a apostar todo el depósito

Dear Pablo, 

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Although I admit that this rule isn’t very common, we don’t think it is unfair. This rule works as a protection against money laundering. 

Unfortunately, at this time, our hands are tied. I would recommend you fulfilling those wagering requirements, because you won’t be able to withdraw. 

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding. 

Best regards,

Kristína

Dear Pablo,

If there is anything else we could help you with, please let us know. We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.