Borengo Casino - El retiro del jugador se ha retrasado.

Payout has been confirmed, but there is still no payment on my account.

The problem is not dealt with in the live chat

Auszahlung wurde bestätigt, jedoch ist noch immer kein zahlungseingang auf mein Konto.

Im live chat wird nicht auf das Problem eingegangen

Dear Bca2011,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for? Was you account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The payment was confirmed by borengo and should take 3-5 days to receive the payment, but this did not happen.

By transfer to a bank account.

I am also successfully verified.

The payment was confirmed on 9/15

Die Zahlung wurde von borengo bestätigt und sollte 3-5Tage dauern bis zum zahlungseingang, dies ist aber nicht geschehen.

Per Überweisung aufs Bankkonto.

Erfolgreich verifiziert bin ich auch.

Es ist am 15.9 bestätigt wurden die Auszahlung

I fully understand your frustration, Bca2011. I will set the timer for additional 3 days and if there’s no development by Wednesday, we will intervene. Please understand, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Bca2011,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately still not

Leider noch immer nicht

Thank you very much, Bca2011, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Bca2011,

I looked at your complaint and will do my best to help you. I would like to invite Borengo Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Unfortunately, I don't know what the problem is either.

You don't get any answer via e-mail, in the chat you are always rejected when it comes to the payout.

Was das Problem ist weiß ich leider auch nicht.

Man bekommt keinerlei Antwort über E-Mail, im chat wird man immer abgewiesen wenns um die Auszahlung geht.

Hi, sorry for the delay. Due to some technical changes it comes to this delay. You will receive the money today in your account.

Thank you for this answer.

So I'm curious whether it will appear on my account today.

Vielen dank für diese Antwort.

Da bin ich ja gespannt, ob es heute auf mein Konto erscheint.

Dear Bca2011,

let me know when you'll receive your winnings, please.

The money has been received.

Thank you so much for your help.

Das Geld ist eingegangen.

Vielen liebe dank für ihre Hilfe.

Dear Bca2011,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru