CosmicSlot Casino - La cuenta del jugador está siendo auditada.

Good day

After I won 6000EUR on the CosmicSlot side, I understandably wanted to cash it out. I had previously paid in EUR 150 with Mastercard. (I made a withdrawal before and had my documents verified) Then I realized that I can only withdraw with cryptocurrency and that I don't have the option of bank transfer. I reported this, and I was always consoled that it was being examined. Then I sent 400 EUR (max. Payout per day) to my crypto wallet.

The money has not arrived until today.

Now I have received this mail:

We would like to remind you that your gaming session has been sent to the ISP for verification. You were informed about this today in the previous letter (review game session).

Could you please give me additional help?

Kind regards and thank you very much

Guten Tag

Nachdem ich auf der Seite CosmicSlot 6000EUR gewonnen habe, wollte ich diese verständlicherweise auszahlen lassen. Zuvor hatte ich 150 EUR mit Mastercard einbezahlt. (Ich habe bereits zuvor einmal eine Auszahlung gemacht und meine Dokumente verifizieren lassen) Dann habe ich festgestellt, dass ich nur mit Kryptowährung auszahlen kann und die Option per Bank Transfer nicht habe. Dies habe ich gemeldet und ich wurde immer verströstet, dass es geprüft wird. Dann habe ich 400 EUR (Max. Auszahlung pro Tag) an meine Kryptowallet gesendet.

Da ist das Geld bis heute nicht angekommen.

Nun habe ich diese Mail erhalten:

Wir möchten Sie daran erinnern, dass Ihre Spielsitzung zur Überprüfung an den ISP gesendet wurde. Darüber wurden Sie heute mit dem vorherigen Schreiben (Spielsitzung überprüfen) informiert. 

Können Sie mir bitte weiterhelfen?

Freundliche Grüsse und vielen Dank

Dear timeberhard,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.

Could you please advise if you have accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello Petronela

Thank you for the quick response and the congratulations.

You have already helped me a lot with the information.

I deliberately waived the bonus.

I hope it doesn't take 14 days as the crypto market is perfect right now to buy more.

With kind regards

Hallo Petronela

Vielen Dank für die schnelle Rückmeldung und die Gratulion.

Sie haben mir bereits sehr geholfen mit der Information.

Ich habe bewusst auf den Bonus verzichtet.

Ich hoffe, dass es nicht 14 Tage dauert, da der Kryptomarkt gerade perfekt ist, um nachzukaufen.

Freundliche Grüsse

Hopefully, it will be sooner than 14 days. I will set the timer for 7 days and check back with you next Wednesday. If you receive any information meanwhile, please let me know.

Hello timderking and CasinoGuru Team!

I would like to inform everyone that timderking player account was successfully verified by our KYC department. Timderking game session was also verified by game provider and now he already got his first payment.

In addition, player has already booked another withdrawal and it will be made as soon as possible due to CosmicSlot Term & Conditions.

Timderking sorry for the inconvenience but as CasinoGuru said earlier that is the standard procedure for each casino brand and we are trying to avoid any delays with these steps.

P.s.: We hope that you are happy with our services and will come back more to our casino.

P.s.s: Don't forget to check your email and SMS for more bonuses from us. Stay healthy!

Best regards,

CosmicSlot team

You can close the case. I trust the CosmicSlot team and thank you for the detailed answer. So I will definitely stay true to Cosmic Slot!

Sie können den Fall schliessen. Ich vertraue dem Team von CosmicSlot und bedanke mich für die ausführliche Antwort. So werde ich bestimmt Cosmic Slot treu bleiben!

Thank you very much, CosmicSlot Casino team, for the clarification and prompt response.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, timeberhard, for your cooperation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru