CrownCas Casino - El retiro del jugador se ha retrasado.

I made 2 withdrawal requests. The first(1000€) has been paid out after maybe 2-3 months. There were no problems at all, they just didn't communicate at all.

The 2nd is still, after 3 months not paid out.

No communication possible and when i try to open the website I get error 403.

Dear Nichico,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which payment you have opted for to withdraw your winnings? Have you received any payment receipt or a reference number for the transaction?

Additionally, I have checked terms and conditions, and this is what I found https://crowncas.com/terms/:

"Due to legal regulations crowncas casino games are not available to players from the following territories: Belarus, France, Hungary, Latvia, Portugal, Singapore, The Kingdom of the Netherlands (Netherlands, Curacao, Aruba, Bonaire, Saba, Statia and St Martin), Turkey, Ukraine, United Kingdom, United States."

Nichico, I would like to ask you to confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Nichico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much, Nichico, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nichico,

I am very sorry to hear about your issue. I will do my best to help you.

CrownCas Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the CrownCasCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.