Funclub Casino - No se otorgaron las ganancias del jugador de un bono sin depósito.

I have completed my turnover claim, but they will not pay the amount because I live in DK. They refer to their bonus rules and say that Denmark is on the list of countries they do not pay out when you receive a bonus! It's a lie, Denmark is not mentioned! The complaint should also sound to the Casino guru, as you should investigate such cases before clicking on scams sites.

Jeg har fuldført mit omsætningskrav, men de vil ikke udbetale beløbet på grund af at jeg bor i DK. De henviser til deres regler for bonus og siger at Danmark er på listen over lande de ikke udbetaler til når man har modtaget en bonus! Det er løgn, Danmark er ikke nævnt! Klagen skal ligeledes lyde til Casino guru, da i burde undersøge sådanne tilfælde inden man klikker ind på svindlersider. 

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked the Bonus General Conditions carefully and this is what I found: 

"No Deposit Bonuses (also known as Free Chip|, Processor, Free Spins, Free Roll/Spin, Slot Tournaments) and "No Play No Max" Bonus Rules.

-  If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included." 

I have checked with the live chat agent and Denmark is on the list of these particular nations. Please, could you confirm that you have never made a deposit at this casino and redeemed a no deposit bonus? If this is the case, unfortunately, there is not much I can do for you in this matter. According to the live chat representative, no deposit bonuses are offered to all the players, even if their nation is listed between "restricted" ones, thus they can test the games. I understand, it would be preferred if the whole list of restricted nations was published in T&Cs, but unfortunately, this is not the case. I hope I clarified it for you sufficiently. Please let me know if there is anything else, I could do for you regarding this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Daniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.