Golden Lady Casino - La retirada del jugador se ha retrasado.

I Have reached out to them multiple times and I always get the same answers that they are working. on it or not give me a straight answer on when I will receive my with drawl.

Dear danvas5406,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it was your first withdrawal in this casino? Were your winnings accumulated with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes this was my first withdrawal… I played through all bonus as well

They just keep telling me I’ll get it soon and sorry for the delay….

Thank you very much, danvas5406, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello danvas5406,

I have reviewed your case and will contact the casino to see if I can help.

Dear Golden Lady Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

What else can I do?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear danvas5406,

I hope you are doing well. We have received an update from the Golden Lady Casino that you should have already been paid.

Could you please confirm that this is correct and that the matter is now resolved?

Thank you very much.

Kind regards,

Tomas

That is incorrect I haven’t been paid and they won’t respond to me on live chat

Can you ask them to provide a confirmation #

I have received my money thank you for your help!

Dear danvas5406,

I'm glad to hear that you have been paid.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.

Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas