Goldenbet Casino - La cuenta del jugador y las ganancias se bloquearon debido a una supuesta actividad fraudulenta.

Hi

I put this feedback on the website and you rejected it I would like to provide you lots'f evidence t proof my feedback

This is very honest and true experience I have had with Golden bet

Please pay attention 

They are bunch of thieves. They won't pay you 

If you doubt it, Please write to me on send me your details, I will send you lot's of evidences.

I made a £1000.00 deposit on 23rd July 2023 and start playing live blackjack, I managed to win £6220.00, I made a withdrawal with my deposit for total amount of £7220.00 and they blocked my account straight away.

I went to the chat live service asked for explanation, they said your balance is £0.00, however If you believe you had large amount of money you need to send us proof, I sent them screenshots, They said write to complain department.

I wrote to them, they replied me back with absolute nonsense respond :

I shall copy it in here 

According to the Terms & Conditions of the website Article 10 (Anti-Fraud Policy)

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

Participating in any type of collusion with other players;

Development of strategies aimed at gaining unfair winnings;

Creating two or more accounts;

Perviously I had an account with them but I requested to close it down permanently, It was no duplicate account or whatever, pervious account was closed permanently, but they made an excuse to reserves my winnings away, after 72 hours my account opened back with £0.00

I wrote to ADR and curacao-egaming.com, they just copied and pasted my message from me to them and other way around.

They won't pay you, They are scams, serious scams, they won't even read complaints just send you generic emails 

Stay away from them. They only take your money .

Hello behzadk2023,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldenbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When exactly did you close your first account? Did you claim any bonuses on it? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you

this right

can you please repost my feedback as a negative feedback for golden bet casino?

Regards

Hi

You have to change the subtitle ''Goldenbet Casino - Player's account and winnings blocked due to alleged fraudulent activity'' To The Golden bet casino is scam, They won't pay out.

Also you must let me to post my feedback once again

Hello behzadk2023,

You've not answered any of my previously asked question. This is the complaint resolution center and we do not deal directly with user reviews. Please answer to my questions from my previous post otherwise we will be forced to close the complaint.

Dear behzadk2023,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.