Grande Vegas Casino - Las ganancias de los jugadores fueron canceladas debido a una violación de los T&C del casino.

I deposited as I usually do without any bonus ........ I win $ 1450 and I withdraw after I get inside 25 free spins of a new game I think I win a little bit but I don't turn the playtrought of $ 1500 and anyway I shot them so much because I know that in case I shouldn't have taken them because of my winnings, I find myself inexistent movements and a bonus win in 180 withdrawable with a netteller withdrawal that is no longer in Italy for the tent in the time I slept I have detached on 5/11 at 5.50 pm American I find the levy at 3.36 am of the 6/11 levy that denies me the winnings but if I was sleeping ?? I'm really annoyed if they can kill 1450 with 25 absurd free spins

Ho depositato come faccio abitualmente senza bonus alcuno........ vinco 1450 $ e prelievo dopo mi prendo all’interno 25 free spins di un gioco nuovo credo vinco qualcosina ma non giro il playtrought di 1500$ e comunque li ho girato tanto per perché so che nel caso non avrei dovuto prelevarli a causa della mia vincita insomma mi trovo movimenti inesistenti e una vincita del bonus in 180 prelevabili con prelievo netteller che non c’è più in tendina per l’Italia in orario che dormivo  io ho staccato il 5/11 alle 5.50 pm americane trovo il prelievo alle 3.36 dell 6/11 prelievo che mi nega la vincita ma se dormivo ?? Sono veramente seccato se loro ti possono killare 1450 con 25 free spins assurdo 

Dear Paternó,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with cashing out your winnings. If I understand you correctly, you won $1450 without playing with a bonus, requested withdrawal and then played with the free spins. The casino cancelled your withdrawal and confiscated your winnings of $1450 and gave you $150 back, is that correct? I found the rule in the casino’s T&Cs:

"25. Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings"

We find this rule a little bit odd, but the casino can set their own rules regarding offered bonuses. However, the casino shouldn’t confiscate the winnings earned by playing real money. Are you sure you won the $1450 without playing with a bonus? 

Best regards,

Peter

I always play without bonuses I can even prove to you to do this, they have simulated a withdrawal with option netteller for months now that cannot be used by Italy and therefore I should have shot a playtrought of 1500 dollars according to them with 25 free spins they didn't want me to pay the bets I should have won and turned the playtrought if you want I can send you the photos where I paid without any bonus 150 and the photos of the fake withdrawal netteller and the mail where they say that this withdrawal refers to an old withdrawal while carrying the date 6/11 indd to Imma also thieves I knew very well that if I won with those free spins I would not have had to withdraw the fact a thousand times to play the free spins inside after winning so it was done on purpose bah I do not know why since I had recently won they are frustrated with my winnings I don't know I would like a refund in my cards or in my ecoPayz they can't force me to play where they don't pay

Gioco sempre senza bonus te lo posso dimostrare addirittura per fare ciò hanno simulato un prelievo con netteller opzione ormai da mesi non utilizzabile dall’Italia e quindi dovrei aver girato un playtrought di 1500 dollari secondo loro con 25 free spins non mi hanno voluto mNdare le giocate dovrei avrei vinto e girato il playtrought se vuoi ti posso mandare le foto dove ho versato senza alcun bonus 150 e le foto del finto prelievo netteller e la mail dove dicono che questo prelievo si riferisce ad un prelievo vecchio mentre porta la data 6/11 indd ad Imma dei ladri inoltre io sapevo benissimo che qualora avessi vinto con quei free spins non avrei dovuto prelevare lo fatto mille volte di giocare il free spins all’interno dopo aver vinto quindi è stato fatto di proposito bah non so perché siccome di recente avevo vinto si sono frustrati delle mie vincite boh non saprei io gradirei il rimborso nelle mie carte o nel mio ecoPayz non possono costringermi a giocare da loro dove non pagano 

Dear Paternó,

Thank you for the reply. Could you please send me all the evidence you have, so I can understand the issue better? That would be very helpful.

Best regards,

Peter

Here I send you the screenshot where underlined in yellow when I stopped playing in red from then on all their movements I do not even have netteller as a withdrawal option because for months in Italy on their platforms in withdrawal is not usable I find a fake relief as if I had won the bonus and turned the playtrought of $ 1500 ...... also here you find the 150 no deposit bonus and after my winnings all the rest is scam I made 25 free spins that give them daily but I knew that not I had to make no relief and no winnings I know the rules is not the first time that I ride inside free spins after a win in the meantime thanks but they don't want to pay and have archived everything

Qui ti invio lo screenshot dove sottolineato in giallo quando ho smesso di giocare in rosso da lì in poi tutti movimenti loro io non ho nemmeno netteller come opzione di prelievo perché da mesi in Italia su le loro piattaforme in prelievo non è utilizzabile trovo un prrlievo finto come se avessi vinto il bonus e girato il playtrought di 1500 $ ...... inoltre qui trovi le 150 no bonus deposit e dopo la mia vincita tutto il resto è truffa ho fatto 25 free spins che danno loro giornalieri ma sapevo che non dovevo fare alcun porrlievo ed alcuna vincita  conosco le regole non è la prima volta che giro all’interno free spins dopo una vincita intanto grazie ma loro non vogliono pagare ed hanno archiviato tutto 

Hi Paternó,

It seems your screenshot didn't get through. Could you please try to upload it again or send it directly to my email address: peter.m@casino.guru. Thank you.

Brest regards,

Peter

Dear Paternó,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.