Heybets Casino - El jugador cree que el reintegro se ha retrasado.

Hello,

I've been waiting for my payout for about 5 days and haven't received a normal response yet. The support only got in touch after 1 day although he answered immediately at the beginning and when I paid out there was suddenly no process anymore. On Friday it still said it is being processed. I have also written to support and after a long wait they have written to me that it has been forwarded to the finance department, however no progress has been made so far. I desperately need help as I'm afraid this casino is ripping me off.

Hallo,

Ich warte seit ungefähr 5 Tagen auf meine Auszahlung und habe hierzu noch keine normale Antwort erhalten. Der Support meldet sich erst nach 1 Tag obwohl er am Anfang sofort geantwortet hat und bei meiner Auszahlung steht auf einmal kein Vorgang mehr. Am Freitag stand hier noch er ist in Bearbeitung. ich habe auch dem Support geschrieben und dieser hat nach langem Warten mir geschrieben, dass es an die Finanzabteilung weitergeleitet wurde, jedoch bis jetzt ohne irgendwelche Fortschritte. Ich brauche unbedingt Hilfe, da ich Angst habe, dass dieses Casino mich abzockt.

Dear LD_Loading,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hey everyone!

As the player mentioned in this discussion, he has received his withdrawal:

https://casino.guru/forum/casinos/heybets-casino---general-discussion

So can we please mark this case as resolved? ✅

As explained in the other thread, the player requested his withdrawal on a Thursday (May 4th) and it showed up on his bank account on Monday (May 8th).

Our Crypto Deposits & Withdrawals are instant and usually processed within seconds. ⚡️

But since the player used our new Fiat Feature, it might take a few days for the withdrawals to be processed if the receiving bank does not support "Instant Sepa Payments".

Good to hear everything turned out alright & happy gambling! 😎

Hello there,

Thank you very much for your reply and for sharing this great news with me!

I'm glad to hear that the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.