JugaBet Casino PE - El jugador enfrenta una verificación retrasada y acceso restringido a la cuenta.

It's been over a month since they asked me for verification, and it's been a month since I sent the documents. I've communicated with them several times over the past month, but they always tell me to wait longer and that they don't have a maximum time frame. This means they can keep me waiting indefinitely. What's strange is that I'm not allowed to bet on sports or make withdrawals, but I can still play in the casino, as if they want me to lose the money there.

va mas de un mes que me pidieron para la verificacion y ya hace un mes que envie los documentos me eh comunicado entre en el mes que ya paso varias veces pero siempre dicen espere mas y que no tienen un tiempo maximo osea me pueden tener para siempre y lo raro es que no me deja apostar en apuestas deportivas ni retirar pero si en casino como para que pierda el dinero

Hello lu149e,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JugaBet Casino PE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

In principle my account had already been verified with the ID and it says that my account is already verified but they told me that this was an additional verification and this process began on November 4th sending everything they asked me for photos of the ID photo of my face with the ID and bank statements the last time I spoke with them was on December 10th about how the process was going and why the delay and what they always answer me is we have no news about your request and that they will contact me and that the process does not have a time limit

En principio mi cuenta ya había sido verificada con el dni y sale que mi cuenta ya está verificada pero me dijeron que esto era una verificación adicional y este proceso empezó el 4nov enviando todo lo que me pidieron fotos del dni foto de mi cara con el dni y extractos bancarios la última vez que hablé con ellos fue el 10 de diciembre sobre cómo iba el proceso y porque la demora y lo que siempre me responden es no tenemos novedad sobre su solicitud y que se comunicarán conmigo y que el procesos no tiene un límite de tiempo

Hello lu149e,

Would it be possible to forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru before we would try to contact them?

Looking forward to hearing from you.

Regards,

Nick