King Billy Casino (Malta) - Ayuda solicitando el jugador.

Hello everybody

Today I was in the live chat at this casino and they offered me a 25% bonus with a deposit of 150 euros ok why not so i took this now but the problem is that you cannot play slots well i go back to the chat and asked what that is comes a copy paste text to pay out my money again I have to implement it ok bonus canceled and in the live game as said by the support so I implemented this 1 time without any idea what I am doing but my payment was not processed ok so then 3 times but as it is so when you don't know what man is doing everything is gone. Ok so an email or an info would have been nice. I want to warn all players about this casino that was probably a very, very bad trick and I have never come across it like this

Hallo zusammen

heute war ich im Live Chat bei diesem Casino und die haben mir bei einer Einzahlung von 150 Euro einen 25% Bonus angeboten ok warum Nicht also nahm ich diese jetzt ist aber das Problem das man keine slots spielen kann naja ich wieder in denn Chat und gefragt was das ist kommt ein Copy Paste Text um mein Geld wieder auszahlen muss ich es umsetzen ok Bonus abgebrochen und in die Live spiel wie vom Support gesagt also habe ich diese 1 mal umgesetzt ohne Ahnung was ich da mache aber meine Auszahlung wurde nicht bearbeitet ok also dann doch 3 mal aber wie es ja so ist wenn man nicht weiß was Mann da macht ist alles weg. Ok also eine Email oder eine Info wäre schön gewesen. Ich will alle Spieler vor diesem Casino warnen das war wohl ein ganz ganz mieser Trick und ist mir noch nie so untergekommen

Hello Evopower140,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino asked you to wager your deposit? How much money is currently in your active balance?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Evopower140. Since you've lost all the balance, and have no proof of conversation with the casino, there is not much we can do to support this case. Please, let me know if there is any additional information, or if I have overlooked something, but I’m afraid I will be forced to reject your complaint. Thank you in advance for understanding.

Hello Kristina

ok a shame you can't do anything was empty money is just like that 🙂 but thank you for your help and in the future I will always take a screenshot of the chat so far had never really had problems with casinos is the first time well wish you a nice week and stay healthy

Hallo Kristina

ok schade kann man nix machen war ein leer Geld ist halt so 🙂 bedanke mich aber für ihre Hilfe und werde zukünftig immer einen Screenshot vom Chat mache hatte bis jetzt auch noch nie wirklich Probleme mit Casinos ist das erste mal naja wünsche euch noch eine schöne Woche und bleib gesund

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. Thank you and I wish you all the best too.