Lucky Creek Casino - La retirada del jugador se ha retrasado.

It is now September 2, 2022. I started this partial withdrawal request (for $1220, and Note - this was to be a partial withdrawal) from Lucky Creek Onine Casino in June of this year, and have received nothing but a very marginal response from them to date.

They claimed they deposited the above amount to my banking account, but in repeated diaogue with my banking institution, nothing has materiaized. I have provided Lucky Creek Online Casino with a 'selfie' pic, incuding my driver's license, bank account information, etc., and they have been EXTREMELY non-responsive.

I am now formulating a complaint to be sent to the U.S. and Canadian Better Business Bureaus, as well as the licensed off-shore Curacao, Netherlands Antilles, financial site they are tied to. The withdrawal request amount is 'floating' somewhere, and at the very least, has not even been placed back in my active account. WTF..?? Lucky Creek Online Casino appears to be very deceptive in deaings with customers; I have contacted them several times (Support line, Management line), and have only received 'Softball' responses.

Also assembling relevent email traffic. Will try to access their online system (which I have not played since this withdrawal request), and see what happens.

Appreciate your comments, Mike C******

Dear Geneva321,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this was your first withdrawal request?

Do I understand correctly that your funds have been transferred but never actually reached you? Have you received any transaction tracking number from the casino?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Geneva321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Geneva321, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Lucky Creek Casino to ignore us in our attempts to mediate any kind of issue. Regardless of multiple unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear Geneva321,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Lucky Creek Casino Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Lucky Creek Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Geneva321,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan