Lucky Legends Casino - Los retiros de los jugadores se retrasan.

I requested on August 9th $2500.00 and another $1200.00 on the 10th of August. I have redeemed winnings before on the platform with no problem. HAVE emailed and texted they on the platform they was responding to them but they haven't in the last 3 weeks

Dear Slotsilove15,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay in receiving your withdrawals and the lack of response from the casino. To help us look into this matter, could you kindly provide the following information:

• Could you confirm the payment method(s) you used to request both withdrawals ($2,500 on August 9th and $1,200 on August 10th)?
• Were your winnings accumulated with or without an active bonus?
• Have there been any updates or reasons provided for the delay in the responses before communication stopped?

If you have any relevant communication or screenshots with the casino, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I received the one from 10th for $1200 bt not the 9th of August for $2500. Thank you so very much. Hopefully they will send the other one

Hello Slotsilove15,

Have there been any developments since our last conversation, please? 

Dear Slotsilove15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

PS: I adjusted the disputed amount from $3,700 to $2,500 after the player confirmed receiving the initial withdrawal.