M88 Casino - La cuenta del jugador está bloqueada.

I deposited rs 1000 i lost after that i deposited rs 5000 again lost again deposited rs 5000 after that 10000 all i am lost after that me deposit rs 50000 in my account and played sic-bo game of dices

And i won 89k something rs and placed a withdrawal of rs 89839 inr

After some time I login my account i am unable to login my account and after that i contacted customer care about this they said under verification .

Please help me regarding this

Dear guru1307,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with M88 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did you achieve your current balance with or without an active bonus? 
• Was your account verified or have you submitted any documents required for verification of your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

( 1)I am a player of this cassino from Jan 10 2023

(2) without any active bonus i play game with my deposit amount of rs 50000 after my winning and withdrawal this incident they give me only my deposited amount with again 1× rollover need for withdraw

(3) my account already verified at the first time of withdrawal

(4) this is the first time I invest this huge amount and a little huge winning and i place a big amount of withdrawal and they denied my winning and saying you breaches our rules while I didn't Break any rule

(5) i play sic-bo game with 3× investment strategy only and i almost lose 50+150+450+1350+4000+12000

After that i put all amount on small and it will came on three dice 1+1+2 which is small and i won

(6 ) after that i placed a withdrawal of 89839 inr and after some times they denied my withdrawal and inaccessible my account and after i access my account they cut my all winning and return only my deposit amount only 50000 rs

(7) i already lose 1000+5000+10000+1000=26000 inr in this after that i deposit 50000 rs and they do that with me

(8 ) and they also blocked my evolution game playing.

Sir reply regarding this

thank you for the detailed explanation.

Did the casino explain its decision to confiscate your winnings and return your deposit? Is there any communication from the casino you might share with us? Please post it here or send it to my email at tomas@casino.guru

I submitted details through Gmail sir please check all of conversation b/w me and casino

I went over the communication you had with the casino. If I understand correctly the casino claims you haven't completed a wagering of the bonus active on your account.

Could you please send a screenshot from your bonus history? If you are unable to provide us with your bonus history, kindly request it from casino support. Were you aware the bonus was credited to you or have you made any actions to redeem the bonus yourself?

I'll await your reply.

No sir this is not bonus it's my deposit money . After they refused to give my withdrawal money and give me my deposited money back it's called they bonus .

And i deposited rs 50000 i already completed more than 1× turnover and win money and placed a withdraw of 89839 rs after they take my money back .

Thank you very much, guru1307, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi guru1307,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask M88 Casino to join this conversation and share more information regarding the case.

Can you please provide any reasons why the player's account has been blocked and winnings confiscated?

Thank you.

Best regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear guru1307,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Vanuatu Gaming Authority (https://www.vanuatu.us/contact-us/) and submit a complaint to them. The Gaming Authority has more options and tools to help players.

Please let me how they responded (tomas.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Tomas