Megapari Casino - El jugador enfrenta problemas de retiro y depósito.

I have been trying to withdraw from my account for days now

it only lets me deposit and i have sent several emails

cleared my cashe and done a reset same thing just says can connect to payment system for days i would like to withdraw my funds please

i also made a deposit via BTC 6$ over 2 days agao nothing it never came to my wallet

please i need some help getting my money

6******** this is my megapari ID

o*******@gmail.com

please rectify

Dear larryhover1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

Could you please advise if you passed the KYC verification?

Have you made any successful withdrawals from the casino in the past?

Are you choosing the same payment method for the withdrawal like you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible.

Best regards

Veronika

Dear larryhover1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear larryhover1996 and the CasinoGuru team,

We have investigated your case and obtained all the necessary information.

We sincerely apologize for the difficulties and delays you have experienced. Customer satisfaction is our top priority, and we are constantly working to improve the quality of our service.

1) Let's address the issue of withdrawing funds. As far as we can see, all your withdrawal requests have been approved by us and should have been processed to your payment system. Here is the information regarding the status of your latest three withdrawals:

-Withdrawal of 10000 NGN -2023-06-30- Approved

-Withdrawal of 10000 NGN -2023-06-30- Approved

-Withdrawal of 10000 NGN -2023-06-30- Approved

2) Regarding your question about the deposit, we have submitted a request to our financial department and are currently awaiting detailed information regarding your transaction.

We are committed to providing you with a satisfactory resolution and will update all information as we have it in order to ensure that you receive all necessary information.

Best regards, Megapari Team

Dear Megapari Team, thank you very much for getting in touch with us.

Dear larryhover1996, can you please confirm you received your withdrawals?

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.