Megapari Casino - El jugador quiere que su cuenta sea bloqueada.

I'm really desperate... I was a Megapari customer for years and even had VIP status with a personal VIP manager. I have now realized after years that I have a serious gaming problem and have decided to ban all my accounts. All providers immediately blocked the account. However, Megapari ignores my request. First of all they asked why I want to block the account and offered me bonuses again. After a while they just started ignoring me and stopped responding to my emails. Since I first asked Megapari to block my account I have deposited and lost over €2000. I write them several emails a day now, but get no reply. Yesterday, annoyingly, I deposited €200 again and lost it. It's just unbelievable what disgusting methods Megapari uses to suck gambling addicts into their platform...

Ich bin wirklich sehr verzweifelt... Ich war jahrelang Megapari Kunde und hatte sogar einen VIP Status mit einem persönlichen VIP Manager. Ich habe nun nach Jahren erkannt, dass ich ein ernsthaftes Spielproblem habe und habe beschlossen, alle meine Konten zu sperren. Alle Anbieter haben sofort das Konto gesperrt. Megapari ignoriert jedoch meine Bitte. Zunächst haben sie gefragt, warum ich das Konto sperren möchte und haben mir wieder Bonis angeboten. Nach einer Weile haben sie angefangen mich einfach zu ignorieren und gehen auf meine E-Mails nicht mehr ein. Seitdem ich zum ersten Mal Megapari darum bat, mein Konto zu sperren, habe ich über 2000€ eingezahlt und verloren. Ich schreibe denen nun täglich mehrere E-Mails, erhalte jedoch keine Antwort. Gestern habe ich wieder ärgerlicherweise 200€ eingezahlt und verloren. Es ist einfach unglaublich, mit welchen ekelhaften Methoden Megapari spielsüchtige Kunden in ihrer Plattform aussaugt...

Unfortunately nothing has happened until today. My daily emails are now unanswered. Neither the Megapari Block Team nor my VIP Manager answer me. However, I can still log in...

Es hat sich leider bis heute noch nichts getan. Auf meine täglichen Mails wird mittlerweile nicht geantwortet. Weder das Megapari Block Team noch mein VIP Manager antworten mir. Ich kann mich jedoch weiterhin einloggen...

Dear goku23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if you mentioned your gambling problems to the casino at any time?
• Do I understand correctly the casino account is still open?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

since months I am asking them to block my account, as I have gambling issues. Typically, they offeree me some bonus and freebets to stay and play. First, I took the bonus and continued making deposits and gambling, but later whrn I lost more and more I insisted on closing the account and wrote them daily. Once again, they tried to convibce me by telling me that I will get a freebet and cashbacks if I continue playing and losing. Now, wince I refuse to accept their offere, they are just ignoring my daily mails. Can not get a response from my VIP manager nor from block@megapari.com... I can still login right now. If you want, I can send you screenshots of our mail conversations...

Please forward the communication between you and the casino to my email at tomas@casino.guru

I'll await your reply.

Dear Tomas,

problem has been now solved. Megapari has promised me to close my account by Friday, once I have sent them a proof that I am currently in a treatment process and also has offered me some freebets as an apology.

Dear Tomas, after talking to my VIP manager again, the freebets will be converted to cash and I am allowed to withdraw that refunded cash before my account is closed. We came to an agreement and I am very thankful to my VIP manager for solving the issue.

Dear goku23,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru