PariPesa Casino - El retiro del jugador está restringido.

Good evening. I've been registered with the Papesa casino for a long time, since March 31, 2023. I've never had any problems with the casino or withdrawals. However, at this moment, I won a prize of 5000, and I'm unable to withdraw the money. They say my account is limited to withdrawals of 100 euros per day. In the past, I've made withdrawals of 500 euros without any issues. Can you help me?

boa noite estou inscrito no casino papesa já a muito tempo desde o dia 31/03/2023 nunca tive problemas com o casino nem com levantamentos só que neste momento tive um premio de 5000 e não estou a conseguir fazer o levantamento do dinheiro dizem que tenho a minha conta limitada a levantamentos de 100 euros por dia e nas outras vezes já tinha feito levantamos de 500 euros sem problemas. Podem me ajudar

Dear martinspirescb34,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which payment method would you like to use for the withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the limited withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear martinspirescb34,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.