Platincasino - El retiro del jugador se ha retrasado y el soporte no responde.

Dear Ladies and Gentlemen,

For several days now, I have been trying to withdraw my balance of 310€, but the withdrawal gets declined after about 1-2 days. I don't know the reason for this. Customer service hasn't responded for weeks, and the chat has been unavailable for weeks as well.

Best regards,

Sehr geehrte Damen und Herren, 

Seit einigen Tagen versuche ich mein Guthaben in Höhe von 310€ auszuzahlen aber nach ca 1-2 Tagen wird die Auszahlung abgelehnt. Ich weiß den Grund hierfür aber nicht. Der Kundenservice antwortet seit Wochen nicht mehr und der Chat ist seit Wochen nicht mehr verfügbar. 

Mit freundlichen Grüßen

Hello plxJoel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear plxJoel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.