Raging Bull Slots Casino - Falta de respuesta del casino sobre la verificación de la cuenta del jugador.

Sent in requested documents. They denied my license picture three times saying it was unreadable which was untrue. I was then told to send to an email which I did. I have sent approximately 30 emails and have been completely ignored. Documents still not approved and they have not responded to any emails.

Dear wonderingpooh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

I have not been advised about anything. They have not returned any of my 30+ emails. It has been 16 days.

Hi wonderingpooh,

• Could you please send all the documents you submitted to the casino for verification to petronela.k@casino.guru as well?
• Were your winnings accumulated with or without an active bonus?

Thank you.

Documents were finally verified. Waiting on payout.

Hi wonderingpooh,

Great news. Please keep me informed about any further developments.

Thank you.

Still have not received money in my account.

Hi wonderingpooh,

• Could you please advise when exactly did you request your withdrawal?
• Were your winnings accumulated with or without an active bonus?

Thank you.

No bonus. Requested withdrawal 12 days ago.

Thank you very much, wonderingpooh, for providing all the necessary information. I will now transfer your complaint to my colleague Katarína (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear wonderingpooh, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite Raging Bull Slots Casino representative to join this conversation. 

Dear Raging Bull Slots Casino, could you please provide more information about this case? 

Looking forward to your reply, 

Katarina

Greetings all,

I had the opportunity to review the situation and I am pleased to announce that payment in full was issued just a few moments ago via Bitcoin, please confirm you've received payment wonderingpooh!

Best wishes,

Nick and Raging Bull

Thank you for the fast response, Raging Bull Slots Casino. 

wonderingpooh, could you please advise if you have received the payment?

Dear wonderingpooh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because wonderingpooh has stopped responding to our messages and questions. Without wonderingpooh cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.