¡Hola! Estuve jugando en este casino el año pasado y gané el premio mayor en un juego. El premio mayor fue de alrededor de $5500. Tuve que realizar múltiples retiros debido al monto. Envié uno a través de Coindraw por $1900. El resto lo envié a través de Bitcoin ya que habría alcanzado el límite máximo de retiro de Coindraw para el mes. El retiro de Coindraw por $1900 fue aprobado y enviado a mi cuenta 1 semana después. Estaba nervioso de que no se aprobara el monto total, pero una vez que se aprobó el primero, pensé que tenía garantizado el resto del dinero. Tuve que esperar otra semana para los retiros de Bitcoin y luego fueron rechazados. Hablé con el servicio de atención al cliente y me dijeron que mi cuenta mezclaba fondos de un cupón y, debido a esto, me hicieron el primer retiro como cortesía, pero luego me negaron los otros retiros. No creo que sea justo porque no miraron los retiros al mismo tiempo, o no habría tenido que esperar otra semana para que me negaran los retiros de Bitcoin, los habrían negado al mismo tiempo. Revisaron el retiro de Coindraw y no lo hicieron. Era un cliente habitual de este casino e invertí una buena cantidad de dinero para que me quitaran el premio mayor. Estaba tan seguro de que iba a recibir el resto del dinero que ya hice algunas compras esperando el pago.
Hi! I was playing with this casino last year and won the jackpot on a game. The jackpot was around $5500. I had to submit multiple withdrawals due to the amount. I submitted one through Coindraw for $1900. The rest I submitted through Bitcoin since I would have reached the maximum withdrawal limit for Coindraw for the month. The Coindraw withdrawal for $1900 was approved and sent to my account 1 week later. I was nervous that the total amount wouldn't get approved, but onxe that first one was approved, I thought I was guaranteed the rest of the money. I had to wait another week for the Bitcoin withdrawals and then they were denied. I chatted with customer service and they said that my account mixed funds from a coupon and due to this, they have me the first withdrawal as a courtesy but then denied the other withdrawals. I don't think that is fair because they didn't look at the withdrawals at the same time, or I wouldn't have had to wait another week for the Bitcoin withdrawals to be denied, they would have denied those at the same time they reviewed the Coindraw withdrawal and they didn't. I was a regular customer at this casino and put in a good amount of money to have a jackpot win taken away from me. I was so sure I was getting the rest of the money that I already made a few purchases with just waiting for the payout.
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