Spin Samba Casino - La cuenta del jugador ha sido bloqueada.

I don't understand why they kicked me out of the casino for no reason .. I would like to play this casino again

Non capisco perché mi hanno buttato fuori dal casino senza motivo .. vorrei tornare a giocare su questo casino

Dear Massimo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Massimo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear both,

Thank you for the above complaint. Our dedicated support team is looking into the case.

We will revert back with an update from our side within 24 hours.

Thank you,

The SpinSamba Team

Dear Massimo,

Could you please advise if there are any funds being held by the casino?

Dear Petronela & Massimo,

Thank you very much for looking into the above complaint.

Kindly be informed that SpinSamba reserves the right to close an account with no prior warning. The account in question does not have any funds being held as the last payout was approved on 10/8/2021 at 12:54:45 PM, shortly before the account was closed.

We truly apologize for any inconveniences caused and wish the player good luck in future gameplays.

Sincerely,

The SpinSamba Team

For no reason an account is not closed

Senza motivo non si chiude un account

Thank you, Spin Samba Casino team, for the clarification.

Dear Massimo,

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Massimo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.