StayCasino - El jugador experimenta un retraso en el proceso de depósito.

After showing proof that I had deposited I was told I needed to wait an hour for it to "process". It has been well over 3 hours and now I have to wait up to 24 hours for the "relevant department" to review it. No free spins to compensate in the interum.

Absolute joke. Don’t recommend this casino!!

Dear onikirk89, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I used a neosurf voucher. I provided proof of the deposit in the chat straight away. And have emailed stay casino with it again.

Honestly this casino is a joke

Thank you for your responses. As I mentioned in my first reply, we recommend you contact the payment provider as well to see if the payment was successful. Please let me know if you receive any updates about the investigation by the casino or the payment provider.

i checked the balance and transaction history of the voucher on neosurf and this is what it shows. This is what I provided to stay casino in the chat straight away.

still nothing from them and nothing in my stay casino account. 😒

Has the deposit been credited to your casino account yet, or has it been returned to you? Please let me know if we should intervene. Thank you.

Dear onikirk89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.