SuperCat Casino - El jugador no puede retirarse.

Greeting! I have a big problem with Supercat Casino. I had a bonus that I played (wager) then they became real money if I met their bonus conditions. I climbed to € 400, they won't pay me off because I don't have a deposit within 30 days and when I want to pay they don't give it to me through Visa, Mastercard or Jeton Wallet ... I'm writing to support to solve the problem but everything is in vain for more than 2 weeks. I can't withdraw money until I pay, but that's when they don't let me pay. Please if you can solve the problem. The worst casino ever.

Pozdrav! Imam veliki problem sa Supercat Casinom. Imala sam bonus koji sam odigrala (wager) zatim su postali pravi novci jel sam ispunila njihove bonusne uvjete. Popela sam se na 400€,neće me isplatiti jel nemam depozit unutar 30 dana a kada želim uplatiti ne daju mi ni preko Visa, Mastercard ni Jeton Wallet... Pišem podršci da riješe problem no sve je uzalud već više od 2 tjedana. Novce ne mogu povući dok ne uplatim ali eto kad ne daju da uplatim. Molim vas ako možete riješite problem. Najgori kasino ikada.

Hello Rejo556,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperCat Casino. Allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you have never deposited into the casino? Did they verify you in any way? How long since you are trying to deposit there? Did the casino give you any advise on what method to use?

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

My mail and casino number have been verified. The deposit does not allow me to perform whatever method I want to use all refuse. I've been trying for over a week now. He gave me advice for a mastercard and visu and jeton and bitcoin but they don’t admit anything. Each time their online support only one and the same writes that they are sorry at the moment they are not good at something ... I even gave a number from my one more and mastercard card so that they could send it for further processing to their financial office. I received an email after my cards were approved to try to make a deposit again but they still refused my cards. I made and jeton wallet I waited for them to verify all my documents, it passed successfully but the casino still does not recognize this method.

Verificiran mi je i mail i broj u kasinu. Depozit mi ne daju da izvršim koju god metodu želim koristiti sve odbijaju. Već više od tjedan dana sigurno pokušavam. Dao mi je savjet za mastercard i visu i jeton i bitcoin no ništa ne priznaju. Svaki puta njihova online podrška samo jedno te isto piše da im je žao trenutno kod njih ne valja nešto... Čak sam i od svoje jedne vise i mastercard kartice dala broj kako bi oni to poslali na daljnu obradu u financijski ured njihov. Dobila sam mail nakon toga da su mi kartice odobrili da pokušam ponovno napraviti depozit ali i dalje su mi odbijali kartice. Izradila sam i jeton wallet čekala sam da mi verificiraju sve dokumente, to je uspješno prošlo no kasino i dalje ni tu metodu ne priznaje.

Thank you Rejo556 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Rejo556,

I looked at your complaint and will do my best to help you. I would like to invite SuperCat Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello dear All

Thanks for your feedback. Unfortunately, technical problems do happen. Now there are indeed difficulties with making deposits. We're already working on troubleshooting and we will do everything possible to ensure that this doesn't happen again.

Please stay in touch with us

Best regards,

SuperCat Casino Team

Dear Casino,

did you already pay the player's winnings, please?

Good day dear All ,

There was no  payment for this request. Since there have been no deposits in the last 30 days, the player needs to make a deposit. Now the payment system is working.

Also, the player will need to pass verification. He played with a no deposit bonus and hasn't made any deposits yet. Accordingly, he hasn't submitted the documents yet.

Best regards,

SuperCat Casino Team

Dear both mail and my number is verified, it does not give me the casino to make a deposit. He recognizes neither Vis nor Mastercard nor Jeton

Poštovani i mail i broj mi je verificiran, ne daje mi kasino da napravim deposit. Ne priznaje ni Visu ni Mastercard ni Jeton

Dear Rejo556,

sorry but I'm not sure if I understand what you are trying to say. Do you have some trouble with depositing into the Casino?

I have a payment problem. Not to let the casino make my payment. It does not recognize any method of payment

Imam problem sa uplatom. Ne da mi kasino da izvršim uplatu. Ne priznaje za uplatu ni jednu metodu

Hello dear All

We cannot individually forbid or restrict deposits. Yes, we had some minor technical difficulties - now you can use cards and Jeton Wallet.

Verification, if you wish to receive a win, is a verification of your personal data and documents.

Mail confirmation is the link that you clicked on and confirmed that this mail belongs to you.

Best regards,

SuperCat Casino Team

Where should I send personal information?

Gdje trebam poslati lične podatke?

You will be asked for documents at the consideration stages of the request for withdrawal. Since you played for a no deposit bonus - you need to make a minimum deposit and leave a withdrawal request

Best regards,

SuperCat Casino Team

Dear Rejo556,

follow the Casino's instructions and let me know about your progress, please.

Greeting! I sent the documents for verification, they verified everything. In the meantime, I made a deposit that I played as many times as the casino requested. After that I made 3 requests to withdraw money but all of them were rejected, I allegedly have multi accounts, that is their reason. After the first time I wrote to online support to solve this is it impossible. They seem to have closed an account that belongs to "me". After that I again made a request to withdraw money and again just refuses the reason is multi accounts, which is absurd and impossible.

Pozdrav! Poslala sam dokumente za verifikaciju, sve su verifikila. U međuvremenu sam izvršila uplatu koju sam odigrala puta koliko kasino zahtjeva. Nakon toga sam napravila 3 zahtjeva za povlačenje novaca no sve su mi odbijena navodno imam multi accounts-e to je njihov razlog. Nakon prvog puta sam pisala online podršci da riješe to jel je to nemoguće. Oni su kao zatvorili neki račun koji pripada,, meni,,. Nakon toga sam opet napravila zahtjev za povlačenje novaca i opet samo odbija razlog je multi accounts, što je apsurdno i nemoguće.

I currently do not have access to the page or my account. Here is proof that I received a response from support that everything is fine with my account and that I do not have a multi account and they will still not pay. I wrote them an e-mail and all in vain. If possible, I will give the data from my card, so let them make the payment, or whatever I make the request, they refuse

Trenutno nemam pristup stranici odnosno svom account-u. Evo dokaz da sam dobila odgovor od podrške da mi je sve uredu sa računom i da nemam multi račun a oni i dalje neće isplatiti. Pisala sam im i mail i sve al uzalud. Ako je moguće dat ću ja tu podatke od svoje kartice pa nek oni naprave isplatu jel kako god ja napravim zahtjev, odbiju

Dear Casino,

can you give us some explanation, please?

Here is how today they again refused to pay me r adi multi accounts while they claim I don't have multi accounts, and I know I don't. I got the word that my payment method was not verified while they claim it was. Very rude, how can I proceed to report this case somewhere?

Evo ovako danas su mi opet odbili isplatu radi multi accounts dok oni tvrde da nemam multi account-e, a ja to znam da nemam. Dobila sam maiž da mi metoda plaćanja nije verificirana dok oni tvrde da jeste. Jako bezobrazno, kako ja mogu dalje postupiti da prijavim taj slučaj negdje?

I can't even make a request for payment.

Ne mogu ni zahtjev napraviti za isplatu.

Dear Rejo556,

you can contact Curacao license authority. If you need my help, send me an email: viliam.v@casino.guru

Here I made a request for payment on my toton wallett. Now I'm waiting for how it will be. Will I finally be paid

Evo napravila sam zahtjev na isplatu na svoj jeton wallett. Sada čekam kako će biti. Hoću li napokon biti isplaćena

Thank you very much everyone for all the help, I am very happy that this case was solved so nicely. Yesterday 5.2.2022. all the money was paid out by the Supercat casino. The total amount of 386 €.

Greetings to all!

Thanks again for everyone’s patience! 😊

Hvala puno svima na svakoj pomoći, mnogo sam sretna što je taj slučaj tako lijepo riješilo. Jučer 5.2.2022. je isplaćen sav novac sa strane Supercat casina. Sav iznos od 386 €.

Lijep pozdrav svima!

Još jednom hvala na svačijem strpljenju! 😊

Dear Rejo556,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru