Win MaChance Casino - El jugador aún no ha recibido las ganancias.

Hello, I have emailed my documents 5 times. They always remain in the queue and are not accepted. According to the casino MA CHANCE, I went into No account, tried to enter my documents as requested, after calling select and I pressed, the system shuts down

Hallo,ich habe 5x meine Dokumente per Mail gesendet.Sie bleiben immer in der Warteschleife und werden nicht angenommen. Nach Mitteilung des CasinosMA CHANCE,bin ich in Nein Konto gegangen habe versucht wie gewünscht meine Dokumente einzugeben nach Aufruf auswählen und ich gedrückt habe,schaltet das System ab

Dear E.Beccard,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thanks, great help. Vain

Danke,tolle Hilfe. Eitel

Thank you, thank you Eitel

Danke,Danke Eitel

My question, do I still have a chance of my winnings of 1500 euros being paid out? Strange, 15 euros were debited from my account but I don't know where to go.Eitel B***

Meine Frage, habe ich überhaupt noch eine Chance auf meine Gewinnauszahlung v0n 1500 Euro? Komisch, es wurden von meinem Konto 15 Euro abgebucht aber ich weiß nicht wohin.Eitel B***

I wait and hope. Vain Beccard

Ich warte und hoffe. Eitel Beccard

Hello I have it now approx

Hallo ich habe es jetzt ca

I keep getting asked to send new pictures, even though I was emailed this morning that everything would be okay and that the check for the payout is running. VAIN

Ich werde immer wieder aufgefordert neue Bilder zuschicken obwohl mann mir heute morgen gemailt hat es wäre alles okay und die Prüfung zur Gewinnauszahlung läuft. EITEL

Dear E.Beccard,

Have you received your withdrawal from the casino yet?

Hello and unfortunately no vain

Hallo und leider nein Eitel

Unfortunately no vain

Leider jein Eitel

Unfortunately, no

Leider nein

Unfortunately no vain

Leider nein Eitel

Now driver's license photos were requested again and now the last 5 days. How to delay a payout E.Beccard

Jetzt wurden wieder Führerscheinfotos angefordert und das Jetzt die letzten 5 Tage. So zögert man eine Auszahlung hinaus E.Beccard

Unfortunately I haven't heard from you. I have sent all the documents again and again, but now I can't anymore!! Thank you for my patience, but I don't see any chance of a payment. For me, 1584 euros is a lot of money, but I no longer believe in Eitel Beccard winnings being paid out

Leider höre ich nichts von Ihnen. ICH habe immer wieder alle Unterlagen gesendet aber nun kann ich nicht mehr!!Man bedankt sich für meine Geduld aber ich sehe keine Chance einer Auszahlung. 1584 Euro sind für mich viel Geld aber ich glaube nicht mehr an eine Gewinnauszahlung Eitel Beccard

Thank you for your reply, E.Beccard. Could you please advise which documents have you already provided? Has the casino informed you what specifically seems to be the issue with the verification? Have you provided all the required documents as soon as possible and in the correct format?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have responded to all requests and, after verification, I was promised a payout. Nothing is happening and now it's already the 3 week. Vain

Ich habe auf alle Forderungen geantwortet und es wurde mir nach Prüfung eine Auszahlung in Aussicht gestellt. Es tut sich nichts und jetzt schon die 3 Woche. Eitel

Now the demands for the re-transmission of my documents are coming again. This is now 3 weeks. Please TRY to end this unjust treatment It only serves to prevent my winnings from being paid out

Jetzt kommen schon wieder die Forderungen nach erneuter Übermittlung meiner Dokumente. Das geht jetzt 3 Wochen. VERSUCHEN Sie bitte um Schluss dieser Ungerechten Behandlung Sie dient nur der Nichtauszahlung meines Gewinnes Eitel

Hello for 3 weeks I've been asking you for help. Why do you leave me alone? Vain

Hallo seit 3 Wochen bitte ich Sie um Hilfe. Warum lassen Sie mich alleine?Eitel

Thank you very much E.Beccard for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello E.Beccard,

I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. I would like to invite the representatives of MaChance Casino to join the conversation in order to help us resolve the issue of delayed withdrawal.

MaChance Casino,

Could you explain what is causing the delay in the verification of E.Beccard's documents? When can he expect the withdrawal to be complete?

Thanks. Written to me yesterday, we are pleased to inform you that your documents have arrived complete and that I would have to wait 3 to 4 days. It finally worked for me and the casino after 4 weeks, today all the documents are requested again!! What more do you want from me? I can't take it anymore. VAIN

Danke. GEstern Schreibt man mir,wir freuen uns Ihnen mitteilen zu können, daß Ihre Dokumente komplett.angekommen sind und ich 3 bis 4 Tage warten müsste. Erst für mich und dem Casino nach 4 Wochen hat es endlich geklappt, heute werden die gesamten Unterlagen schon wieder angefordert!! Was will noch mehr von mir??Ich kann nicht mehr. EITEL

Hello I send requested photos every day, which are also confirmed, anyway then again rejected and. I requested the same documents over and over again. I won't answer any more now because I can't manage to meet the ever new demands. Please help me now because I'm missing 1485 euros.Eitel.

Hallo Ich schicke jeden Tag angeforderte Fotos, die auch bestätigt werden, trotzdem wird dann wieder abgelehnt und. Ivhdie gleichen Dokumente wieder und wieder angefordert. Ich werde jetzt nicht mehr Antworten denn ich schaffe es nicht die immer neuen Forderungen zu erfüllen. Bitte helfen Sie mir jetzt denn 1485 Euro fehlen mir.Eitel.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thank you, I solved it by myself, the profit is paid E.Beccard

Danke,ich habe es alleine gelöst, der Gewinn wird ausgezahlt E.Beccard

Thanks for the update, E.Beccard.

I am glad you were able to verify your account and withdraw your winnings! Thanks for letting us know. As the issue has been resolved, we will now close the complaint as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.