Win MaChance Casino - El retiro del jugador se ha retrasado.

the casino already paid out on April 13th. the money did not reach my ecopayz account.

i sent a transaction history for the payout period in question to the casino to prove i hadn't received any money.

Since the casino has not responded for more than 2 weeks and I have not received any message regarding the payout, I decided to open this case.

das casino hat bereits ausgezahlt am 13.4. das geld kam aber nicht auf mein ecopayz konto an.

ich schickte ein transaktionsverlauf für den fraglichen zeitraum der auszahlung an das casino um zu beweisen das ich kein geld erhalten habe.

da nun das casino schon mehr als 2 wochen nicht mehr reagiert und ich keine nachricht bezüglich der auszahlung erhalte habe ich mich dazu entschlossen diesen fall zu eröffnen.

Dear fowi30

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Please forward the transaction history of your ecoPayz account to petronela.k@casino.guru as well, to prove you haven’t received the payment.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing.

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask MaChance Casino to join us and help us resolve the player's issue.

Hi fowi30,

I am sorry to hear about your experience with us, but there was an error with the original payout, and once that was fixed the payout has now been processed and it is on its way you

Best Regards

Jenifer Wilson

I will contact you when the payment has arrived. With bank transfer, it can take a while

ich melde mich wenn die auszahlung angekommen ist mit bank transfer kann es etwas dauern

Thank you fowi,

We will be waiting for your answer. Let us know when your money arrives so we can close the case.

got the money on my account today.

Many Thanks

habe heute das geld auf mein konto bekommen.

vielen dank

Dear fowi30,

Thank you for letting us know that your issue has been resolved. We will be closing the complaint now as resolved. Do not hesitate to contact us if you will come across any other trouble in the future.

Best regards,

Nick

Casino.guru