Win Unique Casino - El jugador ha sido acusado de contracargo.

Hello, I have a problem with Unique casino it vip client I have a pending withdrawal of 300E and supposedly they have rejected my payment because I returned my card from the same company that is Machance...

first in Machance I haven't played since January 5... they haven't given me days, amount and to check that I was the one who played they just told me that and they say finance will contact me and nothing

In this casino I had many problems I reported a long time ago that I have emails proof of a hacked account I think someone was accessing it other than me or they themselves on several occasions did strange things to me (I have emails from a month ago)

In addition, last week they subtracted 90 E from a deposit bonus when I had already played that money so that it would be effective... whenever I have withdrawals I have many problems but this time that they notify me of something that they do not explain to me either ..?

I just want them to pay me my refund dw 300E and that's it because I have the approved withdrawal email

I hope you get in touch with them and they solve it and if not, should I make my payments these days and report them as fraud? Because what they want to do to me is fraud

Hola, tengo un problema con Unique casino it cliente vip tengo una retirada pendiente de 300E y supuestamente me han rechazado el pago porque de la misma empresa que son Machance yo hice devolución de mi targeta …

primero en Machance no jugué desde el 5 Enero … no me han dado días importe y comprobar que fui yo la que jugué solo me han dicho eso y dicen finanzas se pondrá en contacto conmigo y nada

En este casino tuve muchos problemas denuncié hace tiempo que tengo mails pruebas de cuenta hackeada creo que alguien accedía a ella que no fuese yo o ellos mismos en varias ocasiones me hacían cosas raras ( tengo mails de hace un mes )

además la semana pasada de una bonificación de depósito le restaron 90 E cuando yo ese dinero ya lo había jugado para que fuese efectivo … siempre que tengo retiradas tengo muchos problemas pero esta vez que m avisen de algo que tampoco me explican ..?

solo quiero que m paguen mi reintegro dw 300E y ya porque tengo el mail de retirada aprobada

Espero que os pongáis en contacto con ellos y m lo solucionen y sino que debo hacer mis pagos de estos días denunciar como fraude ? Porque es fraude lo que me quieren hacer

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understood it correctly.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Could you please advise if you have ever requested a chargeback from any gambling establishment?

Please understand that if you have requested a chargeback from any online casino in the past you will face difficulties in the majority of gambling establishments in the future. I would suggest paying off the previous chargeback and explaining the whole situation to Unique Casino. I don’t guarantee it will resolve this specific issue, but it will definitely help to prevent any further misunderstandings.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, as I said in Machance (another casino of theirs) I have not played since January 5 they have not told me dates or anything … they are not even able to answer my emails

Supposedly they say that I made them there when I hadn't even played... I have emails that verify that I told them a long time ago that I had a hacked account that did strange things to me

If they validate my withdrawal payment then they can't reject it because they say that...

The most outrageous thing is that supposedly on Monday they were going to answer me what is happening and how to solve it and they didn't...

I always have a lot of trouble at this casino getting withdrawals validated

Hola , yo como dije en Machance (otro casino de ellos ) no juego desde 5 Enero ellos no me han dicho ni fechas ni nada …no son capaces ni de contestar a mis mails

Supuestamente dicen que allí los hice cuando ni he jugado … tengo mails que verifican que yo hace tiempo les decía tenía cuenta hackeada que me hacía cosas raras

Si me validan el pago de retirada luego no pueden rechazarlo porque dicen eso …

Lo mas indignante es que supuestamente el lunes m iban a contestar que pasa y cómo solucionarlo y no lo hicieron …

Siempre tengo muchos problemas en este casino para que validen las retiradas

Also if according to them I had that case in the other casino of theirs because they had not blocked my account before... it does not make much sense

Además si según ellos tenía en el otro casino de ellos mismo ese caso porque no me habían bloqueado la cuenta antes … no tiene mucho sentido

Thank you for the clarification and sent emails. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

I sent emails so you guys can check…if you need more..

Envié correos electrónicos para que podáis verificar … si necesitáis más ..

I have not sent the statement because it is true that it is returned to Machance, as I already said, I have not played there since January 5… you saw, I sent you privately where I complain several times about strange things in my accounts and they say everything is fine… (I have more such emails)

Also if that is true why was the account not blocked before I had to collect a payment or let me spend so much money for the last weekend? They are scammers and I will go as far as I have evidence of the hacking blocking and of everything, that is, they only block me when I ask for the 300E when after the assumption they say charges... 'they let me spend more than 1000E they have no shame !!

No he envido el extracto porque es verdad está devuelto en Machance como ya dije yo no juego ahí desde el día 5 Enero … viste te mande por privado donde yo reclamo varias veces cosas raras en mis cuentas y ellos dicen todo está bien …( tengo más mails de ese tipo)

Ademas si eso es verdad porque la cuenta no fue bloqueada antes que yo tuviese que cobrar un pago o dejarme gastar tanto dinero para l ultimo fin de semana ? Son unos estafadores y llegaré hasta donde sea como tengo pruebas del bloqueo del hackeado y de todo o sea solo me bloquean cuando pido los 300E cuando después del supuesto según dicen cargos..’me dejan gastar más de 1000E no tienen vergüenza !!

Good morning, do I have a way to communicate with you by phone? If it were possible, I would appreciate it. I have a couple of questions that would help me a lot to take legal action.

Buenos días , tengo alguna manera de comunicarme con ustedes mediante teléfono ? Si fuese posible se lo agradecería tengo un par de dudas que me ayudarían mucho para tomar acciones legales

I'm afraid that we are not able to help you if the money has been returned to your account and it looks like a chargeback. As I mentioned earlier, I would suggest paying off the previous chargeback and explaining the whole situation to Unique Casino. I don’t guarantee it will resolve this specific issue, but it will definitely help to prevent any further misunderstandings.

Ok, I put it in the direction of playing well so that the casino intervenes as fraudulent...

Ok , lo pongo en dirección de jugar bien para que intervengan el casino como fraudulento …

Against data protection, I sent my card statement, which is very personal and I shouldn't have sent it...let's see what they do

En contra de la protección de datos envié el extracto de mi targeta que es muy personal y no debería de haberlo enviado … a ver qué hacen

I keep going around the subject and supposedly when a charge made with your card has been verified by the bank, it cannot be returned if there has been a chargeback in their other casino, perhaps it is true that it is not mine … it does not make sense that I have to verify every purchase I make and these are not verified…

Another important issue in this casino is that you play the bonus money 50 times and they take it away in triplicate... not advisable besides, I've been waiting for my money for twelve days. this is how money is made by cheating people

No paro de dar vueltas al tema y supuestamente cuando un cargo hecho con tu tarjeta lo has verificado banco no se puede devolver si ha habido contracargo en el otro casino de ellos quizás es verdad que no es mío … no tiene lógica que yo tengo que verificar cada compra que hago y estas mismas no estén verificadas …

ptro tema importante en este casino el dinero bono lo juegas por 50 veces y te lo quitan por triplicado … nada aconsejable además llevo doce días esperando mi dinero que en el caso que dicen lo del contracargo que lo hagan pero que me paguen la diferencia pues nada así se hace el dinero engañando a la gente

I do apologize, but I don't understand completely. You have sent your bank statement to Unique Casino now?

Yes, I sent it, but I already know that those Machance casino charges are also not mine…?if those payments are authorized by my account, which must be verified each time, the bank would not have returned them…besides, before that I used to send emails that someone got into my account and various issues… and lastly, why do they let me spend 400E that weekend in their casino if they think that a month ago I owed them money… because they hadn't blocked it and I wouldn't have spent it

I also waited 15 days for an answer they have blocked my account and they stay like that so light after the money that I left there it is a shame that people overlook these things they are irresponsible

I hope that finally today they tell me but of course at the moment that they block the user account I can return these charges that I made last so I am waiting!

I no longer have patience, I am outraged that they allow themselves the luxury of treating customers like this

they lose more than me a good client

Si lo envié pero que yo ya se que esos cargos de casino Machance también de ellos no son míos …?si esos pagos están autorizados por mi cuenta que hay que verificar cada vez el banco no los habría devuelto … además antes de eso hacía mails que alguien se metía en mi cuenta y varios temas … y ya por último porque m dejan gastar ese fin de semana 400E en su casino si creen que hace un mes les debo dinero … porque no l habían bloqueado y yo no hubiese gastado

además espero hace 15 días respuesta me tienen cuenta bloqueada y se quedan así tan ligeros después del dineral que me deje ahí es una vergüenza que la gente pase por alto estas cosas son irresponsables

espero que por fin hoy me digan pero claro en el momento que ellos bloquean cuenta usuario yo si puedo devolver estos cargos que hice últimos así que a la espera estoy !

ya no tengo más paciencia me indigna que se permitan el lujo de tratar así a los clientes

ellos pierden más que yo un buen cliente

I understand your frustration. However, please consider an option that the casino has no possibility to distinguish who did the chargebacks. As I mentioned earlier several times,  I would suggest paying off the previous chargeback and explaining the whole situation to Unique Casino. 

I'm truly sorry but we are not able to help you with this specific issue. Please let me know if there's anything else that we could do for you, otherwise, I will be forced to reject your complaint.

Waiting for an answer from them, incredible since twelve they have only asked me that and they are not able to answer … can you see that they send me a solution?

Esperando respuesta de ellos increíble desde el doce solo m han pedido eso y no son capaces de contestar … puedes mirar que me envíen una solución ?

I'm not sure what option do we have to resolve this case other than the one that I have described several times. Please advise what other solution do you propose since paying off the chargeback doesn't seem plausible at this time. Unfortunately, as long as the debt is not paid you will be experiencing this kind of problems in the majority of online casinos.

Hi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.