Win Unique Casino - Las ganancias del jugador se borraron al aceptar un nuevo bono.

Hello, I'm having an issue where I made a deposit of €100 with a 250% bonus, making my balance €250. After playing a lot of games and spending some time, I ended up with €450. Then a €35 bonus appeared, assuming that accepting the €35 bonus would be added to my current balance. However, it turns out that it wiped out my initial balance, leaving only €35 in my account. I complained to the casino thinking there was an error and that they had erased my previous balance. To my surprise, they told me that accepting one bonus erases the previous one. So, good luck, fellow gamers with this casino, and be careful when accepting bonuses!

Hola, mi problema es que hice un ingreso de 100€ con un bono de 250% y la cogí, entonces tenia 250€. Tras jugar mucho y a muchos juegos acabé con 450€, y me apareció un bono de 35€, pensando que cogiendo el bono de 35€ se sumaría al saldo que tenía, pues no, resulta que borra el saldo inicial quedando 35€ en mi cuenta. Entonces reclame al casino había un error y me habian borrado el saldo que tenía, para mi sorpresa me dicen que un bono borra el anterior y que es así. Asi que suerte compañeros con este casino y cuidado con aceptar los bonos¡¡¡

Hello haoluck77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Win Unique Casino. Please allow me to ask you a few more question before we would move forward.

Could you please if the 35€ bonus was added automatically or you had to accept it? How much was your wagering requirement % when the second bonus appeared? Did you receive back your deposited amount?

Looking forward to your answer.

Regards,

Nick

Good morning, I accepted the bonus, thinking that it would be added to the amount accumulated in the account, but what it did was delete what I had accumulated. And I had a 50% requirement already played, and they didn't give me anything back, they left it at 0. I didn't even play the €35, because when what I had accumulated disappeared I got nervous and started marking everything that appeared and it turns out that I ticket another free spins bonus and delete the €35, so in the end it counts at €0 and their response to my complaint is that a bonus deletes the previous one. What's wrong is that they delete my entry. Or else, warn them well, that when you click, a message appears warning that everything that has been accumulated in the account will be deleted.

Buenos días, el bono lo acepté yo, pensando que se sumaría al acumulado de la cuenta, pero lo que hizo es borrar lo que tenía acumulado. Y tenía un 50% de requisito jugado ya, y no me devolvieron nada, lo dejaron a 0. Ni siquiera jugué los 35€, por que al desaparecer lo que tenía acumulado me puse nervioso y empecé a ticar todo lo que aparecía y resulta que tique otro bono de giros gratis y borro los 35€, así que al final cuenta a 0€ y su respuesta a mi reclamación es que un bono borra el anterior. Lo que está mal, es que borren mi ingreso. O sino que avisen bien, que al pinchar salga un mensaje advirtiendo que se borrará todo lo que hay acumulado en cuenta.

Hello haoluck77,

Did any kind of pop-up appear when you accepted the new bonus that your old one will be voided or something similar?

Dear haoluck77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.