BetRebels Casino - La cuenta del jugador ha sido bloqueada.

After trying the more than €1,400 that I have in my account, they block my access and close my account, indicating several points of their terms and conditions which I have not breached and telling me that they are not going to give me the money, without any type of proof you're welcome, run away from this bookmaker

Tras intentar los mas de 1400 € que tengo en mi cuenta me bloquean el acceso y me cierran la cuenta indicandome varios puntos de sus terminos y condiciones los cuales no he incumplido y diciendome que no me van a dar el dinero, sin ningun tipo de prueba de nada, huid de esta casa de apuestas

Dear josepove,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not aware of the breaching of any point that the casino listed in the email? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

Lastly, which games you focused on while your account was still active - slots, live casino, sports, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, I passed the KYC verification without problems, when I went to withdraw they asked me for a statement of my 6-month account and that's when they sent me that and they blocked me, and yes, I did nothing of what they say in the conditions.

I focused on sports betting and they gave me a deposit bonus when opening the account with the first deposit

Si, pase la verificación KYC sin problemas, al ir a retirar me pidieron un extracto de mi cuenta de 6 meses y ahí fue cuando me mandaron eso y me bloquearon, y si, no hice nada de lo que dicen en las condiciones.

Me centre en apuestas deportivas y me dieron un bono por depósito al abrir la cuenta con el primer depósito

Thank you for your reply, josepove. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only and we are limited when it comes to helping players who focus on sports betting. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes please, I have no way to do anything and any help is good

Si por favor, no tengo forma de hacer nada y cualquier ayuda es buena

Thank you for your understanding, I will get back to you via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.