Buran Casino - El retiro del jugador se ha retrasado.

Hello, I requested a payment of € 50 on December 13th, 2021.

For 2 weeks now I've been told that there are technical problems, and I get told that over and over again ...

Or 9 working days (excluding weekends)

Otherwise I won't get any answers at all.

It's only about 50 € but I'm glad I won this one.

I won this through free spins and implemented everything properly and did not violate any terms and conditions.

Hallo, ich habe am 13.12.2021 eine Auszahlung von 50€ beantragt.

Nun bekomme ich seit 2 Wochen gesagt, dass technische Probleme vorhanden wären, und das wird mir immer und immer wieder gesagt...

Beziehungsweise 9 Werktagee ( ohne Wochenende )

Sonst bekomme ich gar keine Antworten.

Es geht zwar nur um 50€ aber ich bin froh, dass ich diese gewonnen habe.

Ich habe diese durch Freispiele gewonnen und auch alles ordentlich umgesetzt und an keine AGBs verstoßen.



Dear Tekkfried,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, Tekkfried. Have you made any successful withdrawals before? 

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

No, as I did when answering the questions, I did not make a payout there.

Nein wie bereits bei der Beantwortungen der Fragen, habe ich keine Auszahlung dort getätigt.

Thank you very much Tekkfried for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Yesterday I received an email that the 50 € had been paid out.

In theory, I should have this in my account today or tomorrow, or Friday at the latest.

Ich habe gestern eine Email bekommen, dass die 50€ ausgezahlt wurden sein.

Theoretisch müsste ich diese heute oder morgen, spätestens Freitag auf meinem Konto haben.

Hello Tekkfried!

I will take care of your complaint from now on. I'd like to invite representatives of Buran Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

Dear all,

Thank you for reaching out!

From our side, we would like to confirm that the withdrawal request has already been paid out to the customer, as the player stated in his last post.

Please, let us know if you have any other questions.

With best wishes for a Happy New Year,

BuranCasino.com

Dear Tekkfried,

Do you confirm you received your money already? I'll keep the complaint open until your confirmation of a successful withdrawal.

Dear Tekkfried,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, everything was great, I received the money 👍

Hallo, alles super habe das Geld erhalten 👍

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.