CBet Casino - El retiro del jugador se retrasa debido al requisito de apuesta.

Hello good. I would need help please since I can't withdraw my money from the cbet account (at***2600).

It tells me that I have to bet 6 million to be able to withdraw my money, I contact support and they have been thinking about it for a week now, I bet several times the amount deposited and double it too.

Buenas. Necesitaría por favor una ayuda ya que no puedo retirar mi dinero de la cuenta de cbet (en***2600).

me dice que tengo que apostar 6 millones para poder retirar mi dinero, me comunico por soporte y ya me tienen una semana dándome vueltas, aposte varias veces la cantidad depositada y el doble también .

Dear enzo260400,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience about CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals before?

When was the last time you communicated with customer support? What advice did they give you regarding the endless wagering requirements?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, after creating the account I did the KYC verification and it passed perfectly.

It was the first time I deposited and the first time I want to withdraw the money. The last time someone contacted me was a day ago and they have been telling me the same thing all week that I have to wait.

The first advice they told me is to bet double what I deposited so I could withdraw the money, I did that and it was worse, the more money I put in I had to play

Si luego de crearme la cuenta hice la verificación kyc y la pase perfectamente.

Fue la primera vez que depósite y la primera vez que quiero retirar el dinero. La última vez que se comunico alguien conmigo fue hace un día y me vienen diciendo lo mismo de toda la semana que tengo que esperar.

El primer consejo que me dijeron es apostar el doble de lo que depósite para así poder retirar el dinero, hice eso y fue peor más dinero me ponía que tenia que jugar

Dear enzo260400,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.