CBet Casino - Las ganancias del jugador fueron enviadas a una cuenta desconocida.

This casino is a scam. Never deposit money there. I won 5600 Euros and requested this to be paid out in segments of 1500 Euros each. After waiting several days, the casino did not pay out, they then cancelled the payouts and transferred the money to an unknown cryptocurrency account. Following this, they tried to convince me that I had fallen victim to fraudsters and that I should contact the fraud department. Please, do not deposit money, you will never receive your winnings.

Dieses Casino ist scam. Zahlen sie niemals dort ein. Ich habe 5600 Euro gewonnen und diese gestückelt mit je 1500 Euro zur Auszahlung beantragt. Das Casino hat nach mehreren Tagen nicht ausgezahlt, die Auszahlungen dann abgebrochen und auf ein Unbekanntes crypto Konto ausgezahlt. Im Anschluss wollte man mir vermitteln dass ich Betrügern zum Opfer gefallen bin und ich sollte mich an die Betrugsabteilung wenden. Bitte nicht einzahlen, sie werden ihren Gewinn niemals erhalten.

Dear masa341,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share a more detailed explanation of the explanation given by the casino?

• You can share your communication with the casino here or send me the information to my email at tomas@casino.guru
• Have you used the same payment method for withdrawals from this or other casinos in the past?
• Have you used the same payment method for deposits?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I only deposited into this casino via bank and therefore also made the withdrawal via bank transfer. The casino now wants to make it clear to me that my account has been hacked. Of course, this is just an excuse and they independently transferred the money to an unknown crypto account

Hallo, ich habe ausschließlich per Bank bei diesem Casino eingezahlt und dementsprechend auch die Auszahlung per Banküberweisung vorgenommen. Das Casino möchte mir nun klar machen, dass mein Account gehackt worden wäre. Das ist natürlich nur eine Ausrede und sie haben eigenständig das Geld auf ein unbekanntes krypto Konto transferiert

I am sorry but I'll have to insist you send me your correspondence with the casino regarding the issue, so we may understand the situation.

Send it to my email at tomas@casino.guru

I apologize for the inconvenience.

Dear masa341,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.