GGBet Casino - El acceso a los bonos del jugador parece estar restringido.

Hello,

I have been registered with GGBet for over 3 years and I've never had any issues with bonuses until now.

However, for the past 7 days, I have been unable to use any bonus codes. In fact, I can't even store them at all. I receive daily bonus codes through social media, but none of these can be saved anymore.

Additionally, I no longer receive the weekly bonus or the weekend bonus, which have been added automatically by GGBet for over 3 years now.

I have tried logging out and logging back in several times, clearing the cache, and even switching browsers. None of these steps have resolved the issue.

I have contacted support in the chat. However, support tells me to wait until the bonus program works again. This isn't helpful. I have requested contact with IT and a responsible person, but this has always been denied. I assume that I have been blocked from every bonus and this is very unfair.

Hallo.

Ich bin seit über 3 Jahren bei GGBet angemeldet und hatte bisher nie Bonus Probleme.

Nun kann ich seit 7 Tagen keinerlei Bonuscodes mehr nutzen. Bzw. diese überhaupt ein speichern. Ich erhalte täglich Bonuscodes durch Social Media,welche ich alle nicht mehr abspeichern kann.

Ebenfalls erhalte ich nun keinen wöchentlichen Bonus sowie Wochenendbonus mehr, welche seit über 3 Jahren immer wöchentlich hinzugefügt wurde automatisch durch GGBet.

Ich habe mich mehrmals ab und wieder angemeldet, den Cache gelöscht sowie den Browser gewechselt. Dies brachte keine Änderung.

Ich habe bereits den Support im Chat kontakiert. Allerdings meint der Support, dass ich warten soll, bis das Bonusprogramm wieder funktioniert. Das ist nicht hilfreich. Ich habe um Kontakt zur IT gebeten sowie einen Verantwortlichen. Dies wird immer verneint. Ich gehe davon aus, dass ich für jeden Bonus gesperrt wurde und das ist sehr unfair.

Dear kasie7982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. If you're unable to activate this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards,

Dominika

It's a shame that nothing can be done. Thank you for your answer.

Then the case can be closed.

Schade dass da nichts gemacht werden kann. Vielen Dank für die Antwort.

Dann kann der Fall geschlossen werden.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.