Lucky Legends Casino - No se puede acceder a la cuenta del jugador después de ganar el premio mayor.

I won a Jackpot of approximately $5,801.88 on 06/04/204 at 10:38 AM EST. Proceeded to LuckyLegends.com withdrawal and requested the maximum amount of $2500.00 USD to sent to my BitCoin Wallet. Received a confirmation that the request has been received successfully. Proceed to play with the remaining account balance (withdrawable). All of the sudden the site went offline and I have not been able to log back in since.

Hello j27gregory,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when is the withdrawal pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear j27gregory,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nick,

Thank you for working on this, but I was eventually able to log back in. Additionally, I have since cancelled the withdrawal and played on with my winnings. I did this, because just like 3 or 5 other withdrawal requests, I was informed that the process would take a minimum of 20 days. Which is ludicrous in my opinion, as it takes literally a few minutes to deposit BitCoin. I don't understand how and why it takes so long.

Dear j27gregory,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Please keep in mind that it is always recommended to wait at least 14 days for any withdrawals in any casino.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru