Mr Bet Casino - El jugador solicita una copia de toda la información personal recopilada.

requesting my deposits and withdrawal history at this casino they do not reply.

Dear hkccltc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your request and understand your concern. However, please bear in mind that casinos are not obligated to store this kind of information for a long period of time. Could you please advise from which period you request the data? Is your account still accessible? Lastly, could you please advise what the disputed amount represents?

Looking forward to hearing from you.

Best regards,

Petronela

Hi,5 years back should be oke and no my acount is not open i think ideposited here about 1000€

You require data from 2017 till when exactly, please? When was your account blocked? If you deposited about €1,000 in this casino, do I have your permission to change the disputed amount from €10,000 to €1,000? Thank you.

yes you can change it .

I have adjusted the disputed amount from €10,000 to €1,000. Could you please advise when was your account closed/blocked? Thank you.

i dont remember 4,5,6 years?

i had 230 acounts in 10 years .

Thank you very much, hkccltc, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello hkccltc,

With my colleagues, we discussed what to do in your case because the nature of your complaint is something that we are usually not solving.

We decided that we were not the organization that should handle these complaints. (how to penalize the casinos, and for what, if the accounts were already closed. Not to mention that many of these casinos are located outside the EU, and different law is applied)

After careful consideration, we decided to close your complaint because we can't help you here. We are not GDPR experts.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Dear hkccltc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi,matej,is oke you can close complaints .thanks for your efforts.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.