Mr Sloty Casino - La retirada del jugador se ha retrasado.

I've been waiting for my money since January 2 and I'm always put off. And I'm not the only one hoping for his money. My wife is waiting for 2494 euros

Ich warte seit 2 Januar auf mein Geld und werde immer nur vertröstet. Und ich nicht der einzige der auf sein Geld gehofft hat. Meine Frau wartet auf 2494 euro

Dear Sascha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Hello. Yes KYC would be completed successfully. Only had contact via chat. They just wrote, we're sorry. I should have patience. And they will forward it to the finance department

Hallo. Ja KYC würde erfolgreich abgeschlossen. Hatte nur per Chat Kontakt. Die haben bloß geschrieben, tut uns leid. Ich soll Geduld haben. Und sie werden es an die Finanzabteilung weiterleiten

Thank you for your reply, Sascha. Do I understand correctly that this was your first withdrawal attempt? What payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?

I've been waiting for my winnings of 500 euros to be paid out since January

Ich warte seit Januar auf die Auszahlung meines gewinns von 500 euro

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

What does that mean???

Isn't that another stalling tactic????

Was bedeutet das???

Ist das nicht wieder so ne hinhalte Taktik????

I don't understand your questions. I just asked you simple and basic questions to help us proceed with the complaint. Please note that if you fail to cooperate, we won't be able to help you.

That was the first payout attempt.

I opted for the bank transfer.

I had a bonus at the very beginning but I played it far. You can also only cash out once you have downplayed everything. Before that, nothing can be withdrawn

Das war der erste Auszahlungsversuch.

Ich habe mich für die Bank Überweisung entschieden.

Ich hatte ganz am Anfang einen Bonus den ich aber weit abgespielt habe. Man kann auch erst auf auszahlen gehen wenn man alles heruntergespielt hat. Davor kann man gar nichts auszahlen lassen

Thank you very much Sascha for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sascha,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Mr Sloty Casino to join the conversation and to aid in the resolution of this complaint.

Mr Sloty Casino, could provide some insight into the reason for the delays the player is experiencing?

We would like to ask Mr Sloty casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Sascha,

I have tried to contact the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I wish I could have been of more help.

Best regards,

Adam