Mr Sloty Casino - La retirada del jugador se ha retrasado.

I requested a payout on 03/31 but I just don't get any information, I only get the answer the finance department has a lot to do

Ich habe am 31.03 eine Auszahlung beantragt aber ich bekomm einfach keine Informationen bekomm immer nur die antwort die Finanzabteilung hat viel zu tun

Dear dennislabajo,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost one month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes, the casino cannot give me any information as to why the payout is not being processed, it always means that the finance department has a lot to do

Ja das Casino kann mir keinerlei Auskunft darüber geben warum die Auszahlung nicht bearbeitet wird es heist immer nur das die finanzabteilung viel zu tun hat

Thank you very much, dennislabajo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello dennislabajo,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.