MyStake Casino - El proceso de verificación de la cuenta del jugador falla.

Good evening,

I anticipate that more than a complaint it is a request for help to understand if what is happening in my account is normal.

I went to carry out the account verification phase, but although it was incomplete and incorrect due to a personal mistake on my part, the two dedicated areas for entering the document and the residential address were as if enchanted and continued to load undaunted for hours now, 24 have passed to date. Maybe it's a useless worry on my part because it takes more, but I simply wanted to understand; also because, as mentioned before, I made a mistake in entering the data (I entered my home address during the registration phase, but on my current documents there is still the address from when I lived with my parents; another question I would have asked is if this may be a problem).

Thank you in advance, I await your feedback on this matter.

Best regards.

L***** M****

Buonasera,

anticipo che più che un reclamo è una richiesta d'aiuto per capire se quello che sta accadendo nel mio account è normale.

Sono andato ad eseguire la fase di verifica dell'account, ma nonostante sia incompleta ed errata per uno sbaglio mio personale, le due zone dedicate per l'inserimento del documento e dell'indirizzo di residenza, si sono come incantate, continuano a caricare imperterrite da ore ormai, ad oggi ne sono passate 24. magari è una mia preoccupazione inutile perché ci vuole di più, ma volevo semplicemente capire; anche perché come prima detto ho sbagliato ad inserire dei dati ( ho inserito nella fase di registrazione l'indirizzo del mio domicilio, ma sui miei documenti attuali vi è ancora l'indirizzo di quando vivevo con mi miei genitori; altra domanda che avrei fatto è se questo può essere un problema).

Vi ringrazio in anticipo, attendo vostro riscontro in merito.

Cordiali saluti.

L***** M****

Hello manzilorenzo2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the registration e-mail should not be a problem as long as you can prove that you live on the new address.

Looking forward to your answer.

Regards,

Nick

Good morning Nick,

Thanks for the reply, first of all, I would like to inform you that everything has been unlocked and that they have verified me correctly by automatically updating the address.

So now everything is ok.

Thanks again for the support.

Best regards.

Lorenzo

Buongiorno Nick,

Grazie per la risposta anzitutto, ti comunico che si è sbloccato tutto e che mi hanno verificato correttamente aggiornando automaticamente l'indirizzo.

Quindi ora è tutto ok.

Grazie ancora per il supporto.

Cordiali Saluti.

Lorenzo

Dear manzilorenzo2,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru