Ozwin Casino - La cuenta del jugador ha sido bloqueada.

I won 725.00 but not able to withdraw.I was asked to send in the documents and i did this.Now i cant login to my account for some reason.Says account locked..I win and they lock account??

Dear cobra562,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I never cashed out here.I went to do that and i got a message saying to send in documents.I sent them in and havent heard anything yet.Iwanted to login and see if i was approved to withdraw.This when i wasnt able to login.I think i spent over 400.00 in 1 night on 5 sites trying to cashout.I got very lucky and they might think im cheating.I have luck on and off.I won 50,0000 on lottery in 1994.Then 8,000.00 in 1999 at local casino..I have an account on over 160 differnt casinos.I do not work or have a job and play online for 22 years now.im on ssa/ssi and rent a room in moms house.My cars motor died and I have it at a shop.Ive been trying to raise the money to fix my car and setup a go fund me account for some help. https://gofund.me/56c15eff my car is signed by Jack roush and I got it along time back.I might know what is going on.Ive won alot of money in the last 2 weeks as I have had some good luck.over 5,000 has been won if I get it all.i think they think I'm cheating.I can't get into any of my accounts with this casino group.i just got 2650.00 from sloto cash casino last week.The check hasn't cleared yet.Then I win 3,300.00 on same game same site and cashed it out. So since I have won over 5,000.00 on thier sites I must be cheating? This is pretty messed up if you ask me. Even their sister sites that I didn't even win on I can't log in. It just seems weird that every site that I won on has locked me out. This I feel is wrong. Somebody has a good luck streak and they accuse them of cheating?

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, cobra562, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru