Platincasino - El jugador está luchando por retirar sus ganancias debido a la verificación en curso.

I want to withdraw my € 500 at Platincasino does not work I uploaded a lot of documents and still verifying my account

got (a red x) Since you haven't reached anyone for 2 days, I try to contact someone in the chat without success. I waited for hours at position queue

Ich will meine 500€ ausbezahlen bei Platincasino funktioniert nicht ich habe viele Dokumente hoch geladen und trotzdem beim kontoverifiziern

hab (ein rotes x) Da erreicht man niemanden seit 2 Tagen versuche ich mit jemandem Kontakt aufzunehmen im Chat erfolglos stundenlang wartete ich bei Position Warteschlange

Dear Jakup,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please advise precisely how many days ago you have requested your withdrawal and started the verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Additional comments from the player:

"I would like to say thank you, everything worked out wonderfully with my account verified at platincasino, I can now zahlen Withdraw money, I'm so happy."

Additional comments from the player:

"Ich möchte mich bedanken es hat wunderbar geklappt alles mit konto verifizieren bei platincasino ich kann ab sofort geld 💰 Auszahlen ich bin so Happy."

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Jakup, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru