Platinumclub VIP Casino - El depósito del jugador nunca se ha acreditado en su cuenta de casino.

Money never credited

Soldi mai accreditati

Dear Lucky7800,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, Lucky7800, for your email. Do I understand correctly that both deposits have been made on the 8th of November? Have you contacted your payment provider already? Ideally, they need to be part of the investigation.

From my bank the money was sent, and a deposit made via klarna a casino recommended feature, from which it was never credited ,,,

Dalla mia banca i soldi sono stati inviati,e un versamento fatto tramite klarna una funzione raccomandata dal casinò,da cui non sono stati mai accreditati ,,,

I fully understand your frustration, Lucky7800. As I stated earlier if the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned back to you, therefore, will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience.

Hello Lucky7800,

Have there been any developments since our last conversation?

Hi .... No, no news .... and no credit ..

Ciao.... No nessuna novità....e nessuno accredito..

Thank you very much, Lucky7800, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lucky7800!

I will take care of your complaint from now on. I would like to invite representatives of Platinumclub VIP Casino into this complaint in order to help us resolve the deposit issue.

As I suspected, a site of scammers is more than a month and the money is gone, and above all none of ta a worthy answer, from complaint

Come sospettavo,un sito di truffatori sono più di un mese e i soldi sono spariti,e soprattutto nessuno di ta una risposta degna,da denuncia

We would like to ask Platinumclub VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will further negatively impact the casino's rating and cementing it's reputation in lower ranks on our website.

How disgusting 😔😔😔

Che schifo 😔😔😔

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.