Punt Casino - Cancelaciones repetidas de retiros que preocupan al jugador.

Keep canceling my withdrawal requests. No explanation. Used code included in the supplied attachment. They started adding rules and stipulations after I had already deposited, stating no table games, even though that is not listed as a rule. This is proven by the chat supplied.

Dear carcrasher43,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Punt Casino.

I checked the screenshot and live chat transcript you submitted.

It seems the live chat informed you not only that table games are prohibited but also that the 'max cashout' is 15x compared to 40x on the screenshot you provided.

you wrote:

"the only exception was games with "buy feature" which i am abiding by"

Could you please advise if there were any other rules specific to this bonus that were not mentioned in the email promotion you received?

Have you received any feedback from the casino as to why your withdrawal requests are being canceled?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They mentioned the no-table games in the chat but never provided that info before I decided to deposit. Another chat informed me that the "no playthrough" bonus meant I still had to play through the amount. I argued and they did not care. I asked for a refund and they refused.

Thanks for your reply.

Did you complete the playthrough of the bonus? Was the information about bonus playthrough progress available to you in your account? What is the current status of your bonus, please?

Dear carcrasher43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.