Punt Casino - El retiro del jugador no ha sido procesado.

Hello, this casino does not pay,

They always invent something Bra doesn't pay,

Casino like this would have to be excluded,

In addition to wasting our time and money,

When it's time to cash out, he invents lots and lots of things, as usual.

Ola, esse cassino não paga,

Eles sempre inventa uma coisa Bra não paga,

Casino como esse teria que ser excluído,

Além de gasta o nosso tempo, e dinheiro,

Chega na hora de sacar inventa muitas e muitas coisas, como sempre.

Dear jeffinhosilvapj41, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we proceed further with this complaint, could you please advise when exactly you requested your withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello, I made a registration, on the website, and they not to pay as usual, I say that I made two accounts,

I made a Bitcoin deposit, on the game's website, my documents were confirmed, my wallet, confirmed, going to deposit my €100 to my wallet, I make it up, and I say that there was no way to make the deposit in my wallet, because I made two accounts, and I only made one, that's what the betting sites do with us, this is absurd, because I wasted my time playing to fulfill the rollover, send documents, etc., it arrives on the day of receipt, they make it up that. I've been playing on sites for over 5 years, and that's embarrassing.

Ola, eu fiz um cadastro, no site, e eles pra não pagar como sempre, falo que fiz duas conta,

Fiz um depósito de Bitcoin, no site do jogo, meus documentos foi confirmado, minha carteira, confirmado, a ir na ora de deposita meus €100 pra minha carteira, invento, e falo que não tinha como fazer o depósito na minha carteira, pq fiz duas conta, sendo que só fiz uma, é que os sites de aposta faz com a gente, isso é um absurdo, pq perdi meu tempo jogando pra cumprir o rollover, envia documentos, e etc, chega no dia de receber, eles inventa isso. Jogo em sites de após, a mais de 5 anos, e isso é constrangedor passa por isso

Thank you for your reply, jeffinhosilvapj41. Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi, I registered at the casino, when I registered they gave me free spins, through these spins, I won a value, and after that value,.

oi, fiz o cadastro no casino, ao se cadastra eles me deram giros grátis, através desse giros, ganhei um valor, e depois desse valor,.

and after that value

e depois desse valor

Thank you very much, jeffinhosilvapj41, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello jeffinhosilvapj41,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this.

We would like to invite Punt Casino to join the conversation.

Dear Punt Casino,

Can you please provide more information regarding the player's delayed withdrawal? Can you please provide some information on the multiple accounts accusations? Please forward all relevant evidence of this to me at michal.k@casino.guru

Greetings all,

The terms and conditions of the casino only allow one account per player or household, they also state that only one free bonus is valid between cash deposits. In this case we have three accounts all with free bonuses previous to this win. Unfortunately the funds are not eligible for withdrawal.

Supporting evidence has been forwarded to the casino.guru team for review.

Best wishes,

Punt Crypto

Dear jeffinhosilvapj41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for the response and evidence, Nick / Punt Casino.

Dear jeffinhosilvapj41,

As the casino mentioned, we've received evidence that you have claimed more No deposit bonuses without a real money deposit between them, and also more accounts were created with the same or very similar details to claim bonuses which is against the casinos T&Cs as mentioned here:

Additional Terms Applicable to ALL Bonuses

1. Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled.
2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.)

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. I can only recommend that you read the bonus T&Cs thoroughly before you activate any bonuses and make sure to follow all the rules to avoid disappointments like this. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards,

Michal