Slots 7 Casino - El jugador no puede retirar sus ganancias de bonificación sin depósito.

I used the no deposit bonus to register.

I have met the wagering requirements and all restrictions stated in the bonus terms and conditions.

Then I asked how much I could withdraw. Or if I can keep these winnings paid out if I keep playing and win.

Then I was told that this is not possible for German players.

I mean, then you are not allowed to give this bonus to German players.

That's unfair. Attract customers with false promises.

There is none of this in the bonus conditions. They then said that there is a link in the other terms and conditions where it is.

Ich habe den no deposit Bonus für die Registrierung benutzt.

Ich habe die Umsatz Bedingungen erfüllt und mich an alle Beschränkungen gehalten, die in den Bonus Bedingungen angegeben sind.

Dann fragte ich wieviel ich auszahlen lassen könnte. Oder ob wenn ich weiterspiele und gewinne, diese Gewinne auszahlen lassen kann.

Dann wurde mir gesagt, dass das für deutsche Spieler nicht geht.

Ich meine, dann dürfen sie diesen Bonus nicht an deutsche Spieler vergeben.

Das ist unfair. Mit falschen Versprechen Kunden anlocken.

In den Bonus Bedingungen steht nichts davon. Sie sagten dann, dass in den anderen AGB ein Link ist, wo es steht.

Dear juliaundxav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found the list of restricted countries, and Germany is indeed excluded from Free Welcome bonuses:

https://www.slots7casino.com/countries

Was the bonus given to you by the casino automatically, or did you activate it yourself?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear juliaundxav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found the list of restricted countries, and Germany is indeed excluded from Free Welcome bonuses:

https://www.slots7casino.com/countries

Was the bonus given to you by the casino automatically, or did you activate it yourself?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there.

I entered the bonus code that I found on your site and that is also displayed on the casino's homepage.

Kind regards

Hallo.

Ich habe den Bonus Code den ich auf eurer Seite gefunden habe und der auch auf der Startseite des Casinos angezeigt wird selber eingegeben.

MfG

Thank you very much juliaundxav for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much juliaundxav for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello juliaundxav.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello juliaundxav.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Slots 7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

We would like to ask the Slots 7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear juliaundxav.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad. For the future, I recommend you to choose the casinos with at least a very good reputation on our website.

Best regards, Jozef

Casino.Guru

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear juliaundxav.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad. For the future, I recommend you to choose the casinos with at least a very good reputation on our website.

Best regards, Jozef

Casino.Guru