Slottica Casino - La retirada del jugador parece retrasada.

Let's go, when a consumer of the bookmaker makes a deposit, it falls almost immediately depending on the house if we lose, we also lose immediately, now waiting two days to make a withdrawal this violates consumer protection law 51.4 of 1990 leaving the consumer at a clear disadvantage that any and all casinos were allowed online in Brazil due to a breach in our legislation, but even so, they do not follow and do not respect the minimum of the study of the nsummer sky, thinking that just following civil laws are free from possible and deserved lawsuits.... They think that because it is written in terms and conditions we have to accept rules made by the service provider but that is not how it works there are laws, statutes and decrees external to them that they must adapt to and not us I am waiting to receive my balance I deposited some money to redeem another I need that money because other houses pay instantly, also falling into the process for that reason also delaying the side of many consumers ..... In view of this, I propose that everyone who was also harmed by the house in some way to make a collective process with small claims and show that the rules and conditions are imposed by society by the laws that determine and not by them. it takes all this time to pay interest and corrections.... I'm waiting for a quick payment and that they reformulate the way we act because even attendants treat us with disregard... I had done a good reading of the platform I promised to come back and say if I managed to withdraw and the answer is no, the withdrawal is not simple. I said that I would come back to give more opinions, well, it is very bad bureaucratic to pay, easy to receive.

Vamos lá quando um consumidor da casa de apostas faz um depósito cai quase imediatamente dependendo da casa se perdemos, também perdemos imediatamente, agora esperar dois dias pra fazer um saque isso fere lei de defesa do consumidor 51.4 de 1990 deixando em clara desvantagem o consumidor vendo que todos e quais quer cassinos foram permitidos no Brasil online por brecha em nossa legislação porém mesmo assim não seguem e não respeitam o mínimo do estudo do céu nsumidor achando que apenas seguir leis cíveis estão livres de possíveis e merecidos processos.... Acham que por que está escrito em termos e condições temos que aceitar regras feitas pelo prestador de serviço porém não é assim que funciona existem leis, estatutos e decretos externos a eles aos quais eles devem se adequar e não nos a eles estou a espera de receber meu saldo depositei um dinheiro pra regatar outro preciso desse dinheiro pois demais casas pagam instantaneamente cabendo tbm processo por isso também atrasando o lado de muitos consumidores ..... Perante isso proponho a todos que também foram lesados pela casa de alguma forma em fazer um processo coletivo junto as pequenas causas e mostrar que as regras e condições são impostas pela sociedade pelas leis que determinam e não por eles se demoram isso tudo pagar juros e correções.... estou a espera de um breve pagamento e que reformulem a maneira de agir pois até atendentes nos tratam com descaso... havia feito uma boa leitura da plataforma prometi voltar e dizer se consegui sacar e a resposta e não o saque não é simples havia dito que voltaria pra dar mais pareceres pois bem ela é muito ruim burocrática pra pagar fácil pra receber.

Dear Marcosmartins,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Absurd day 14 I'm joining a class action I linked a video on my YouTube channel I'm a lawyer specializing in consumer protection code there are other people who are similarly injured with late payments these amounts must be paid with interest and monetary corrections after all they are working with the money withheld of people... Regardless of terms and conditions, there are external laws that must be obeyed and not just because there are your terms and conditions that this is something that we must follow in any way... The fact that they find loopholes in our legislation to work and be a foreign company, you should study the rights issues more so you don't get on bad ok... I'll solve it my way, it can take as long as you want, good morning.

Absurdo 14 dia estou juntando processo coletivo vinculei vídeo em meu canal no YouTube sou advogada especializada em código de defesa do consumidor existem outras pessoas lesadas da mesma forma com pagamentos atrasados esses valores devem ser pagos com juros e correções monetárias afinal estão trabalhando com o dinheiro retido das pessoas... Independente de termos e condições existem leis externas que devem ser acatadas e não tão só porque existe os termos e condições de vocês que isso é algo que devemos seguir de forma alguma... O fato de acharem brechas em nossa legislação pra funcionar e ser uma empresa estrangeira vocês deveriam estudar mais as questões de direitos pra não se darem mau ok... Irei resolver da minha forma podem demorar o quanto quiserem bom dia.

In some cases, they don't ask for self, I tried to solve it by email. civil guy because they also break civil laws I don't want to settle here anymore just for justice grateful for everything and let's all go after our rights good for us ... Let them learn from this good luck to all the followers who are with me on this if anyone else enters in touch left

Pouco caso não pedem self tentei resolver por email pedirem mandei pediram cinco dias estou indo ao sítio deles após fazer boletim de ocorrência inscritos do meu canal no youtube tbm com mesmo problema irei processar em seu pai após feriado aprir processo coletivo nas pequenas causas e após na cara cível pois também infringem leis cíveis não quero mais resolver por aqui apenas pela justiça grata por tudo e vamos todos atrás de nossos direitos boas pra nós ... Que aprendam com isso boa sorte a todos seguidores que estão comigo nessa se tiver mais alguém entrar em contato partiu

In fact, the most rascals I've ever seen must be bankrupt, there's no other explanation, I don't even want to receive more, I just solve problems for my subscribers, mine, they take it as alms

De verdade os mais pilantras que já vi devem ser falidos não tem outra explicação nem quero mais receber apenas resolver problemas de meus inscritos o meu eles peguem de esmola

Document sent self confirmed my number they don't pay as scumbags even without any fear of saying that these things should be severely punished

Documento enviado self confirmaram meu número não pagam de safados mesmo sem medo algum de falar que essas coisas devem ser severamente punidas

Now I have to send a print proving my phone number and it was confirmed they are very crooks even never use the house who used it and has problems look for me by email k******@gmail.com

Agora tenho que manda print provando meu telefone sendo que foi confirmado são muito pilantras mesmo nunca usem a casa quem usou e tem problemas me procure por email k******@gmail.com

I already know that their next step will be to say that I did not confirm the documentation even after sending the selfie document several times in the email just take a look

Próximo passo deles já sei que será falar que não confirmei a documentação mesmo depois de enviar várias vezes documento selfie no email espiem só

Not being unfair they paid after all the work was resolved but I don't take it back that the house is very troubled.

Não sendo injusto pagaram após todo o trabalho então resolvido mas não retiro que a casa é muito conturbada.

Hello dear All, thank you for your feedback.

We're sorry that we didn't meet your expectations.

If the rules of the casino are violated, please write to us.

It takes some time to make a deposit, as well as a withdrawal. Including employees do everything to process requests as quickly as possible.

At the casino, it is impossible to cancel the verification process and the time that it takes.

Once you have verified your identity, the payout of your winnings usually takes place within 24-36 hours.

Regards,

Slottica Casino

Thanks to Slottica Casino for their reply.

Dear Marcosmartins,

I'm glad to hear you were able to complete verification and that your withdrawal was received. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru