Sunrise Slots Casino - La retirada del jugador se ha retrasado.

I deposited 75 got a bonus 285 got it up to 1850 which clears the play through. The bonus which is not withdrawl able was deducted and comes to 1536 which got manager approval on the 19th. They escalated they withdraw to the finance dept and nothing. If theres a delay in the payout system of bitcoin they shouldn’t be taking deposits which they get that day. Bitcoin withdrawal is also instant so i dont but this run around they are giving me

Dear Primo86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Do I understand correctly that you have requested the withdrawal via Bitcoin?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No this the first withdrawal and yes im kyc verified and this currency is bitcoin

Talking to customer support they said it was escalated and put to high priority since last week and still nothing just saying the payout dept is delayed and they cant tell me how long it will take

Thank you for your reply, Primo86. Could you please advise what is the current status of your withdrawal request? Do I understand correctly that it is marked as 'Approved' in your account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Still waiting. They told me next batch but nothing. Yes that’s correct approved. Can you get in contact with them?

like dude!! Whats wrong with asking if they sent it yet. Horrible service

Nothing still

Thank you very much Primo86 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Primo86,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Sunrise Slots Casino's representatives to join this conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

Greetings all,

I have reviewed the situation and submitted a formal inquiry as to status of payment, hopefully I will have further information shortly.

Best wishes,

Nick and Sunrise Slots

Thank you, Sunrise Slots Casino, for informing us.

I will now extend the timer for an additional 7 days, please continue to keep us updated on any developments.

Best wishes,

Tomas

Thanks Tomas and Nick

Any update yet?

I got paid. Thank you

Dear Primo86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas