Betsala Casino - El jugador lucha por retirar las ganancias del casino.

Good evening, I turn to you for the lack of seriousness with the Betsala casino, and at the same time I request a refund of all the deposits made in the casino, as damage, I deceive the player, I feel cheated since they allow players from Peru to make payments to the casino deposits with affiliated banks in Peru, purses from Peru such as cash payment, Tupay, BBVA, but the big surprise is that it is not possible to request withdrawals, they do not have authorization or license to make the charges that a client requests when withdrawing their earnings, This is what they told me in support, what a surprise situation since May they indicate that they will solve it soon but to date the problem remains the same.

It is uncomfortable that the casino support chat indicates that everything is fine, I make deposits again, one confident of the good faith and seriousness of the casino when in reality not even until the current date of August there is no solution, they simply ask for the apologies of the case and they do not provide any more details or any additional alternative on how to make withdrawals, unfortunately it was a waste of time and investment of money, I do not know how many more people are in the same situation as me and it is worrying that this casino continues to accept deposits, when there is actually no probability of withdrawals.

I hope I can count on your support in this case since the casino is very unfair and it is not clear, since they allow players from Peru to play make deposits and when generating withdrawals it is impossible to do so to the extent that the player loses his winnings for so long. waiting and frustration.

He sent evidence of all the deposits made, the promotion of this casino with the logos of Peruvian Banks and the error that has persisted for months when requesting withdrawals

Also mention that I have my account verified, what this casino is doing with PERU players is a joke.

ATTE:

YAMIR ****

Buenas noches recurro a ustedes por la falta de seriedad con el casino Betsala , y la vez solicito un reembolso de todos los depósitos realizados en el casino , como perjuicio , engaño al jugador me siento estafado ya que permiten a jugadores de Perú hacer pagos al casino depósitos con bancos afiliados en Perú , monederos de Perú como pago efectivo , Tupay , BBVA , pero la gran sorpresa es que no es posible solicitar retiros , no tienen autorización u licencia para realizar los cobros que un cliente solicita al momento de retirar sus ganancias , es lo que me indicaron en en soporte vaya sorpresa situación que desde Mayo indican que pronto lo solucionaran pero hasta la fecha el problema sigue igual.

Es incomodo que el chat de soporte en casino indiquen que todo esta bien , vuelvo a realizar depósitos , uno confiado de la buena fe y seriedad del casino cuando en realidad no aun hasta la fecha actual de Agosto no hay solución , simplemente piden las disculpas del caso y no brindan ningún detalle mas o alguna alternativa adicional de como poder hacer retiros , lamentablemente fue perdida de tiempo e inversión de dinero , no se cuantas personas mas estén en la misma situación que yo y es preocupante que este casino siga aceptando depósitos , cuando en realidad no hay probabilidad de retiros .

Espero poder contar con su apoyo en este caso ya que el casino es muy injusto y no es claro , ya que permiten a jugadores de Perú jugar hacer depósitos y al generar retiros es imposible hacerlo al grado que el jugador pierde sus ganancias por tanto tiempo de espera y frustración .

Envió evidencia de todos los depósitos realizados , la promoción de este casino con los logos de Bancos Peruanos y el error que persiste desde hace meses al solicitar los retiros

Mencionar también que tengo mi cuenta verificada , es una burla lo que este casino esta haciendo con los jugadores de PERU.

ATTE:

YAMIR ****

Dear yamirpoma,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if all of the withdrawal methods available in the menu of the casino are resulting in an error?

Is there any withdrawable balance on your casino account at the moment?

Could you please send me a transcript of your communication with the casino, regarding the unavailability of withdrawal methods for players in Peru?

My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

When I tried to withdraw, if I had an available balance, I tried to withdraw and the same error persisted. When I contacted support, they told me that they would work on my case, but the situation does not change, they just apologize, time passes and it cannot be passed, I have had good victories with real balance, depositing money but it is unfortunate and frustrating as a player to wait so long to be able to withdraw that one ends up betting and sometimes losing, I don't know if the casino does it on purpose.

There is only one withdrawal method, Soon Pay Now, which allows you to withdraw up to 10,000 Pen and that withdrawals do not take 30 minutes to reach the account. This news is incredible and attractive to players, but it is not true, it cannot be withdrawn, it only indicates the maintenance and error in a few words, it is impossible to withdraw, and as I told you, my account has already passed the verifications of the case and everything is correct to be able to process withdrawals.

Cuando intenté retirar si tenia saldo disponible intenté retirar y persistía el mismo error , cuando me contacte con el soporte me indicaron que trabajarían en mi caso , pero la situación no cambia solo se disculpan pasan el tiempo y no se puede hacer pasar , eh tenido buenas victorias con saldo real , depositando dinero pero es lamentable y frustrante como jugador esperar tanto tiempo para poder retirar que uno termina apostando y a veces perdiendo no se si el casino lo hacer a propósito.

Solo hay un método de retiró Pronto Paga ahora , que permite retirar hasta 10 000 Pen y que los retiros no demoran en 30 minutos en llegar a la cuenta esa noticia es increíble y atractiva para los jugadores pero no es cierto no se puede retirar solo indica el mantenimiento y error en pocas palabras es imposible poder retirar , y como le comenté mi cuenta ya pasó las verificaciones del caso y todo está correcto para poder procesar retiros.

I also send the chat captures as support

Envío también las capturas del chat como sustento

I feel that the claim request is fair since this casino simply gives as an answer that they are still working on it and that there will be updates soon but without an estimated date for a solution or response, but for deposits if everything is fast, what this casino does is unfortunate. Be careful to indicate that for the Peruvian market this casino is not being clear regarding this incidence of withdrawals that comes from May or by mail or anything indicates

Siento que solicitud de reclamo es justa ya que este casino simplemente da como repuesta que siguen trabajando en ello y que pronto habrá actualizaciones pero sin fecha estimada de solución o respuesta , pero para depósitos si todo es rápido , es lamentable lo que este casino hace ,ojo indicar que para el mercado peruano este casino no está siendo claro respecto a esta incidencia de retiros que viene desde Mayo ni por correo ni nada indican

Thanks for the detailed explanation of the situation.

I understand the fact you are unable to request a withdrawal of your winnings is stressful and frustrating, but we can only help you withdraw your balance, not a refund of your deposits.

Do I understand correctly you played your balance while waiting for the issue to be resolved by the casino?

Please let me know.

Yes, that's right, unfortunately so much waiting time

Si correcto así es , lamentablemente tanto tiempo de espera

If there is no solution or some type of refund, I would like you to take into account the level of recommendation of this casino, since I registered through your casino portal and they clearly indicate that they accept players from Peru, and it is wrong for them to do so. This is because I would not be the only person affected, many of whom may continue to be affected by this casino, which so far does not provide any solution, it would be frustrating to obtain a good profit and not be able to withdraw it, it would not be fair for them to accept deposits and quickly when the method of withdrawals is limited and restricted so far.

I hope you will take your review with this casino into consideration.

Si en caso no hay una solución o algún tipo de reembolso me gustaría que tengan en consideración el nivel de recomendación de este casino , ya que yo me registre por vuestro portal de casino y claramente indican que aceptan jugadores de Perú, y está mal que hagan esto porque no sería la única persona afectada si muchos los cuales pueden seguir siendo afectados por este casino , que hasta el momento no brinda ningúna solución sería frustrante obtener una buena ganancia de dinero y no poder retirarlo , no sería justo que acepten depósitos y rápidos cuando el método de retiros está limitado y restringido hasta el momento.

Espero que tomen en consideración su reseña con este casino.

I am truly sorry but we won't be able to help you with your request for a refund or compensation for the reasons you mentioned.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

If you know someone who is struggling with the withdrawal of their winnings from the casino due to similar circumstances as you faced yourself, let them know they can file a complaint here and we'll do our best to help.

If it turns out more people are struggling with a withdrawal of their winnings due to this reason and the casino is unable to resolve such issues, unresolved complaints will have a negative impact on the casino's reputation.

I’m afraid I will be forced to reject your complaint for the abovementioned reason.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.