BitKingz Casino - El casino no reconoce el depósito LTC del jugador.

This casino gave me a dedicated LTC deposit address. So after submitting my documents for verification which they never fully completed because they wanted my deposit confirmation documents which I would easily provide but they've stolen my deposit and don't show that it's been put in there and I have the blockchain transaction hash to show all the confirmations have been made. And yet they will not acknowledge it or give any customer help they say they will wait 24 hours 24 hours for what? To do your goddamn job? So I doubt very much in 24 hours I will see it either because they are thieves obviously and I don't know how to get this rating because they are obviously crooks.

Dear wguy590,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

• Was it your first deposit in this casino using LTC?
• Could you please forward the confirmation of the transaction with the complete hash and any relevant communication between you and the casino to tomas@casino.guru or post screenshots here?
• How was it determined which LTC address you are supposed to use for deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Contacting the payment processor would require me having some sort of contact info they will not provide me with this. The only contact info they will provide me with is for support which is essentially who I'm talking to when they deny to help me. They claim that the department is very busy and they'll find time soon to address my case. It has been nearly 10 hours since I made the complaint, following the deposit. They have yet to contact me, support say they will when they can find time to. But less than an hour after submitting the complaint, they couldn't "find time" to address the complaint. They did however "find time" to go into the wallet and extract the balance, no more than an hour following the deposit. Which I can show with photos attached. That's called theft and absolutely deliberate, they went into the wallet and extracted the equivalent to 20 of my native currency dollars (CAD). I always test new casinos I play at by only depositing 20 bucks and though it not much money, that didn't stop them from intentionally removing from the wallet. It's the principle and theft of any amount is still theft

Sorry had to send those one at a time, for some reason the site was hanging when I included more than one, or even text along with it.

Unfortunately it will not let me upload a file to this complaint area it's something to do with the UI is not working for my browser at doesn't seem to work with any browser to be honest but I'm using Android phone, so that might be one however I do have a transcript for my conversation with support which I will link in a downloadable file however if you're unable to download this due to company policy restrictions or what have you please let me know and I will send you a copy and email if you have an email for which I can send it to? Here's the link

[sensitive information removed by Casino.Guru admin]

Thanks for your detailed explanation of the situation.

Have you received any updates from the casino regarding the investigation of the situation since your last message?

I'll await your reply.

Dear wguy590,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.