Bonanza Game Casino - El depósito del jugador está marcado como pendiente.

Hello, I deposited 100 euros. It was deducted from my bank account, as proven. The casino says it never arrived. It's marked as pending at the casino. I would like to get my money back.

Hallo ich habe 100 Euro eingezahlt. Nachweislich wurde es von meinen Bankkonto abgebucht. Das casino sagt es ist nie angekommen. Es steht beim casino pending. Ich möchte das geld zurück bekommen.

Dear Alineb1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I immediately had my account blocked because of gambling addiction and asked for a refund of the 100 euros that I had not wagered.

Ich habe mein Konto direkt speeren lassen wegen Spielsucht und gebeten mir die 100 Euro die ich nicht eingesetzt habe zu erstatten.

Dear Alineb1991,

Could you please confirm if the deposit has successfully arrived in your account?

Additionally, has your account been closed already?

Please note that if you are requesting a refund, the casino may require verification, and the process can take up to three weeks to complete. We recommend contacting the casino directly regarding the refund option and following their instructions.

Let us know if you have any updates or further questions.

Best regards,

Nick

Good day

The casino is no longer answering me. The account has already been closed. They are not responding to emails even though I have sent all documents by email. Live chat is blocked.

Guten Tag

Das casino Antwortet mir nicht mehr. Das Konto ist bereits geschlossen. Auf e Mails wird nicht reagiert habe alle Dokumente per e mal geschickt. Livechat ist blockiert.

Hello, I have written to you several times that I would like my deposit of 100 euros back.

My account has been blocked due to gambling addiction.

They assured me in the chat that I would get the 100 euros back.

I also received the proof from you by e-mail

Now the chat is locked and I cannot contact you.

I turned on casino guro.

I have proof and bank statement.

Refund me the 100 euros

My data

Aline B******

aline *******

10.0*.19***

01523 13*****

Im Lan***** 4 65479 Raun****

Frank*****r S*******

DE92 5005 0*****1 1********5 27

I expect the 100 euros back in my bank!

Mfg Aline Ba*****

Hallo ich habe Ihnen mehrfach geschrieben, dass ich meine Einzahlung von 100 Euro wieder haben möchte.

Mein Konto ist bei Ihnen gesperrt wegen Spielsucht.

Sie haben mir im Chat versichert, dass ich die 100 Euro wieder zurück erstattet bekomme.

Ich habe den Nachweis auch per e mail von Ihnen bekommen

Jetzt ist der Chat gesperrt und ich kann nicht mit Ihnen in Kontakt treten.

Ich habe casino guro eingeschaltet.

Beweise und Kontoauszug habe ich.

Erstatten Sie mir die 100 Euro zurück 

Meine Daten 

Aline B******

aline*******

10.0*.19***

01523 13***** 

Im Lan***** 4 65479 Raun****

Frank*****r S******* 

DE92 5005 0*****1 1********5 27 

Ich erwarte die 100 Euro zurück auf meine Bank!

Mfg Aline Ba*****

Dear Alineb1991,

Please forward the communication between you and the casino to nikolas.b@casino.guru and do not post your personal information here.

Awaiting your response.

Regards,

Nick

I have forwarded the process to you by e-mail

Ich habe Ihnen den Verlauf per e mail weitergeleitet

Dear Alineb1991,

Thank you for the communication provided.

Please keep in mind that withdrawals may take up to 14 days so I would only advise to wait until next week.

Let us know in case of any update or if the money would arrive.

Looking forward to hearing from you.

Regards,

Nick

The reimbursements were previously made by financial professionals.

Expect the refund within 3-5 days

You can ask your bank how quickly it will arrive.

Sincerely,

Bonanza Game.

Dec 3, 2024, 7:28 pm

This is what the casino writes.

I never received the money!!!!

Die Erstattungen wurden bereits zuvor von Finanzfachleuten vorgenommen.

Rechnen Sie damit, dass die Rückerstattung innerhalb von 3-5 Tagen

eintrifft. Sie können bei Ihrer Bank nachfragen, wie schnell sie eintrifft.

Sincerely,

Bonanza Game.

3. Dez. 2024, 19:28

Das schreibt das Casino.

Das geld habe ich nie erhalten!!!!

Money is there

Geld ist da

Dear Alineb1991, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru