Borengo Casino - El retiro del jugador se ha retrasado.

Good Morning

Hello

I discovered the Borengo page on Casino Guru and registered.

I did not claim the 10Euro free for registration.

I was only interested in the 200% bonus. Before I made my deposit with the support chat I wrote by Borengo and asked if there is a maximum cashout after the 75x wager. There is no maximum cashout as long as you claim the 10euro or play the free spins. After a few hours of ups and downs, I successfully dared it and was very pleased with the amount won. I wrote to support directly and verified myself and the supporter even congratulated me for my win. Then I applied for the payout and since then I have been waiting for my money (about 3 weeks) and have also sent over 15 emails and no response and the live support chat only writes, please, send an email to Borengo.

Mfg Oktay U ..

Hopefully you from Casino Guru Support Team can help me further

thanks

Guten Morgen

Hallo

Ich habe die Seite Borengo auf Casino Guru Entdeckt und habe mich Registriert.

Ich habe die 10Euro Gratis für die Registrierung nicht beansprucht.

Ich hatte nur Interesse an dem 200% Bonus. Habe dann vor meiner Einzahlung mit Dem Support Chat geschrieben von Borengo und Gefragt ob es nach dem 75x Wager einen Maximalen cashout Gibt. Es Gibt keinen Maximalen Cashout solange man die 10euro beansprucht oder die Freispiele Spielt. Nach einigen Stunden Höhen und Tiefen habe ich es erfolgreich gewagert und war über die Gewonnene Summe Sehr erfreut. Habe direkt denn Support angeschrieben und habe mich Verfiziert und Der supporter Gratulierte mir sogar für mein Gewinn. Habe dann die Auszahlung beantragt und seit dem an Warte ich bis heute auf mein Geld ( ca 3 wochen) habe auch über 15 Emails gesendet und keine Antwort und Der live Support chat schreibt auch nur bitte Er Email melden an Borengo.

Mfg Oktay U..

Hoffentlich können sie von Casino Guru Support Team mir weiter helfen

Danke

Dear okschido,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

So thank you first for helping me.

I paid by Sofortüberweisung, Paysafecard. There is no history of what I deposited or how often on the site. Withdrawal is open and waiting for confirmation and I cannot choose which method to withdraw. So far my emails have been ignored and in the support chat I am only told to please contact me by email. Still no answer.

Thanks Oktay U ...

Also Danke erstmal das sie mir Helfen.

Ich habe per Sofort Überweisung, Paysafecard eingezahlt. Auf der Seite gibt es keine History mit was ich eingezahlt habe oder wie oft. Auszahlung ist offen und wartet auf eine Bestätigung und ich kann bei der Auszahlung nicht auswählen welche Methode. Bisher wurden meine Email ignoriert und im Support Chat sagt man mir nur ich solle mich bitte Per Email melden. Immer noch keine Antwort.

Danke Oktay U...

Thank you very much okschido for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello okschido,

I looked at your complaint and will do my best to help you. I would like to invite Borengo Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Borengo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello

I wanted to write something new about it. So I canceled my € 1100 payout and made a new payout with € 150, because I have read more often that the sums of small payouts are more likely to confirm than high ones. And two days later I suddenly no longer had an open payout. So I'm still waiting for my bank account to be received. I also didn't get an email that the payout was confirmed.

Now we have to wait and see when it arrives and I will report it here immediately.

Mfg Octay

Hallo

Ich wollte mal was neues dazu schreiben. Also ich habe meine 1100€ auszahlung storniert und eine neue Auszahlung gemacht mit 150€, Weil ich öfter gelesen habe das die bei kleinen Auszahlung summen eher bestätigen als bei hohen. Und 2 Tage später hatte ich aufeinmal keine Offene Auszahlung mehr. Also ich warte noch auf denn Eingang auf mein Bankkonto noch. Habe auch keine Email bekommen das die Auszahlung bestätigt worden ist.

Jetzt heisst es abwarten wann es ankommt und werde es hier sofort berichten.

Mfg Oktay

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

PS: okschido, if you'll receive your winnings just send me an email and I'll reclassify the complaint. Unfortunately, I need to close this complaint as unresolved for now.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the Casino:

"Hi, please note that all open payments are on your account now. For the actual state it was 550 EUR and not 1100"

Dear okschido,

try to withdraw your winnings now and let me know about your progress, please.

Hello

So the 550 euros have arrived, I have now applied for the remaining 550 euros and am waiting for the confirmation.

Mfg Octay

Hallo

Also die 550Euro sind angekommen habe jetzt die restlichen 550€ beantragt und warte auf die Bestätigung.

Mfg Oktay

Dear okschido,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello

the last 550 € are still open for payment and now wait another 1 week for it

Kind regards

Hallo

die letzten 550€ stehen noch offen zur auszahlung und warte jetzt wieder 1 woche drauf

mfg

Did the Casino tell you when you should receive the payment, please?

Hello

Didn't get any information when the payout will be confirmed. So I don't get any information and I don't have to wait for the payout. So I've been waiting for my second payout since 1.11

Mfg octay

Hallo

Habe keine info bekommen wann die Auszahlung bestätigt wird. Also Info bekomme ich keine muss auf die Auszahlung warten. Ich warte also seit 1.11 auf meine zweite Auszahlung

Mfg oktay

Dear Casino,

when you'll pay the rest of the winnings to the player, please?

We would like to ask the Borengo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any explanation from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.