Cadoola Casino - El retiro del jugador se ha retrasado.

I am now trying to request a payout since June 22nd, 2021. Now the money has been credited to my account for the second time and it has not been paid out. The first time I was told there was an uptade and the money was returned to my account. I still accepted that. After the second payout, the same. and again I am told the same thing.

Ich versuche jetzt seid dem 22.06.2021 eine Auszahlung zu beantragen. Jetzt ist zum 2. mal das Geld auf meinem Konto gutgeschrieben worden und es ist nicht zur Auszahlung gekommen. Beim ersten mal hat man mir erklärt es hätte ein Uptade gegeben und das Geld ist meinem Konto wieder gutgeschrieben worden. Das habe ich ja noch akzteptiert. Nach der zweiten Auszahlung das Gleiche. und wieder erzählt man mir das gleiche.

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, Maria, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Maria,

I looked at your complaint and will do my best to help you. I would like to invite Cadoola Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Dear Maria,

Thank you for reaching out.

We highly value your feedback and we will do our best to improve our service further.

We would like to thank you on your cooperation.

We would like to confirm that the payment was successfully processed from our side and you should receive it soon.

We hope this clarifies the matter.

Please feel free to contact us in case there are further questions.

Sincerely,

Cadoola Casino

Dear Maria,

let me know when you'll receive your winnings, please.

Hello, my profit of € 80 has been credited to my account. Many many thanks!

Hallo, mein Gewinn von 80€ ist auf meinem Konto eingeganen. Vielen herzlichen Dank!

Dear Maria,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru